3rd Shift, Production Supervisor

CTDI•Flower Mound, TX

1d•Onsite

About The Position

The Production Supervisor coordinates and assigns production workers’ activities, ensures production targets and quality standards are met, and helps drive P&L results. The role supervises production operations in an assigned area or shift. This is a third-shift position scheduled Sunday from 9:00 PM to 6:00 AM and Monday through Thursday from 11:30 PM to 6:00 AM. The pay rate is $18.13 per hour plus a 20% shift differential, for a stated rate of $21.75 per hour. CTDI is an Engineering, Repair, and Logistics company serving major wireless telecommunications, high-speed Internet, and cable providers. It has over 11,000 full-time U.S. employees across more than 60 U.S. operations and more than 20,000 employees worldwide. The work takes place in a warehouse environment. The role requires U.S. work authorization and applicants must be at least 18 years old. The position does not qualify for visa sponsorship. CTDI is an equal opportunity employer and may use automated tools to assist in candidate evaluation; final hiring decisions are made by the hiring team, and candidates may request an alternative evaluation method or accommodation.

Requirements

At least 1 year of leadership experience; experience in a materials or distribution environment is preferred.
Problem-solving and decision-making capabilities, with a strategic, results-oriented approach and a focus on continuous improvement.
Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
Strong leadership and interpersonal abilities, including effective verbal and written communication.
Ability to engage professionally with customers.
Strong computer skills, including proficiency in Microsoft Office.
U.S. work authorization required.
Must be at least 18 years of age.

Nice To Haves

Associate degree preferred, or equivalent work experience.
Experience in high-volume distribution, manufacturing, technical service such as testing and repair, or forward logistics.
Experience supervising temporary staff.
Experience with UKG and Kronos.
General knowledge of OSHA standards.
Leadership experience in a materials or distribution environment.

Responsibilities

Supervise workers who operate production machinery, assemble items, perform quality control, or package goods for shipment.
Schedule and assign tasks, troubleshoot issues, and implement improvements to increase efficiency and productivity.
Meet or surpass daily KPIs and provide accurate reporting that exceeds customer expectations.
Communicate information during shift-transition meetings so the next shift is prepared.
Provide first-level support for escalated issues during the shift.
Monitor departmental performance metrics to maintain production quality.
Communicate with management and customers to meet SLAs and resolve issues promptly.
Address and resolve employee concerns as part of employee-relations initiatives.
Assist with P&L forecasting and analysis, labor planning, and scheduling.
Prepare and administer daily performance feedback and reporting as required.
Coordinate work flow through the department and ensure adequate inventory and staffing levels.
Train, motivate, and support employees on company and departmental procedures, development opportunities, and processes.
Ensure compliance with health and safety regulations, company policies, and industry standards.
Perform other duties as assigned based on the business the warehouse supports.