Production Supervisor/Process Owner

Kraft Heinz•Dover, DE

24d•Onsite

About The Position

Under the direction of the Production Manager and with the support of management staff, the Process Owner oversees day-to-day operations across the three shifts of a 24-hour operation. The role is responsible for achieving safety, quality, productivity, sanitation, efficiency, customer service, cost, and employee engagement objectives, and for implementing and managing the Kraft Heinz Management System (KHMS). The Process Owner leads, coaches, and develops the team to deliver business results, operational improvements, and continuous improvement initiatives. The position requires strong leadership, organizational, and communication skills, a commitment to safety, quality, efficiency, and productivity projects, and flexibility to work off shifts, adjust shifts, and work overtime when needed.

Requirements

High school diploma/GED or equivalent experience required.
Proven experience in a manufacturing or production environment.
Strong understanding of safety, quality, and operational standards.
Experience leading teams and driving continuous improvement initiatives.
Strong leadership, interpersonal, and communication skills.
Ability to plan, organize, and prioritize tasks effectively.
Proficiency in Microsoft Office (Excel, Word, and PowerPoint) and KPI tracking.
Knowledge of plant document control procedures and record-keeping.
Ability to write and understand work instructions (WIs), standard operating procedures (SOPs), and one-point lessons (OPLs).
Problem-solving and decision-making skills.
Positive attitude and commitment to team success.
Ability to work well in a team environment and adapt to changing priorities.
Willingness to work flexible hours, including overtime and shift adjustments.

Nice To Haves

Associate or bachelor's degree in a related field.

Responsibilities

Ensure compliance with KHMS (Kraft Heinz Management System) standards and implement and manage KHMS.
Provide direction, leadership, and support to direct reports to achieve operational goals and KPIs.
Ensure compliance with safety, quality, and productivity standards.
Oversee daily manufacturing needs, including throughput, yield, labor costs, and asset utilization.
Lead and participate in annual planning, weekly PDCA meetings, DPM meetings, and daily Level 2 meetings.
Drive continuous improvement initiatives and productivity projects.
Mentor, coach, and develop team members to enhance skills and performance.
Promote a culture of empowerment, teamwork, and accountability.
Conduct performance evaluations and provide feedback to direct reports.
Support employee engagement and commitment to Kraft Heinz business objectives.
Develop, implement, and promote safety programs and safe work practices.
Ensure compliance with QRMP (Quality Risk Management Process) standards.
Follow EHS, HACCP, 5S, and housekeeping procedures.
Conduct root cause analysis (RCA) for incidents and implement corrective actions.
Identify and implement process improvements to enhance efficiency and reduce costs.
Participate in maintenance planning and plant optimization initiatives.
Ensure accurate documentation and reporting of production activities.
Lead problem-solving efforts.
Maintain accurate records and reports for payroll, inventory, and production metrics.
Ensure proper documentation for all shifts, including off-shift supervisors.
Coordinate cleaning activities and periodic checks within the department.
Ensure employee coverage and shift coordination.
Collaborate with cross-functional teams to achieve plant goals.
Communicate effectively with employees, supervisors, and management.
Lead Daily Performance Meetings (DPM) and Level 1 and Level 2 meetings as needed.
Adjust shifts and work overtime as required.