Production Specialist II

Bank of America•College Park, MD

1d•Onsite

About The Position

At Bank of America, the Production Specialist II handles more complex files and works to prevent client escalations. The role supports production functions by accurately entering data and assembling documents, monitoring documentation against requirements, using reporting to perform job functions, and working across multiple workstreams and systems. Bank of America describes its culture as focused on Responsible Growth, inclusion, teammate well-being, collaboration, engagement, and career development. The company has an in-office culture, with role-specific flexibility based on responsibilities and business needs.

Requirements

Must be a current Year Up intern with Bank of America.
High School Diploma, GED, secondary school, or equivalent.
Skills: adaptability; attention to detail; business operations management; customer and client focus; policies, procedures, and guidelines management; collaboration; issue management; organizational effectiveness; prioritization; problem solving; and confronting bias.

Responsibilities

Proactively address production issues and handle complex client escalations.
Prioritize and organize work to increase effectiveness, efficiency, and productivity.
Monitor and review documentation requirements.
Resolve peer or customer escalations and inquiries.
Execute policies and procedures related to firm guidelines for document management.
Accurately enter data and assemble documents.
Use reporting to perform job functions and work across multiple workstreams and systems.