Production Service Representative

Boston Mutual Life Insurance Company • Canton, MA

8d • $24 - $33 • Hybrid

About The Position

Under limited supervision, the Production Service Representative is responsible for processing a variety of policyholder requests and inquiries while providing exceptional Customer Service to internal and external stakeholders.

Requirements

• High School Diploma or GED required
• Minimum of 2 years of equivalent business experience required
• Excellent written/verbal communication skills.
• Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines.
• Excellent interpersonal skills and the ability to effectively build and extend relationships.
• Excellent working knowledge if Microsoft Office Word and Excel.

Nice To Haves

• Associates Degree preferred
• Experience in accounting or bookkeeping highly preferred
• Insurance experience and/or knowledge is preferred

Responsibilities

• Process policy and administrative changes. These changes may include but are not limited to cancellations and check disbursements for all loan and cash surrendered requests, seeking approval for requests over $10,000.00.
• Investigate policies as needed, often in collaboration with other areas of the business.
• Provide customer service through written and verbal correspondence to internal and external customers as needed.
• Involvement in department and corporate projects.
• Participates in presentations, training, and team meetings. Is available for mentoring and assistance on cases and policy questions for newer reps.
• Performs other duties and/or projects as needed or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED