Production Planning Manager

DHL (Supply Chain)•Olive Branch, MS

25d

About The Position

The Production Planning Manager leads and manages daily, weekly, and monthly work streams throughout the fulfillment center, including inbound, outbound, and returns processing. The role coordinates production plans with fulfillment center leadership to meet business goals, objectives, and KPI targets; identifies and resolves issues throughout the operational flow; and regularly interacts with the customer regarding operational performance, capacity, and throughput. The manager also supports continuous improvement and works with fulfillment center leaders to promote compliance with company policies and procedures and maintain safe, efficient operations and a positive working environment.

Requirements

Bachelor’s degree or equivalent.
1–3 years of logistics industry experience.
2–4 years of experience in a supervisory or management role.
1–3 years of customer service or fulfillment center planning experience.

Responsibilities

Partner with Operations to execute resource and capacity planning and meet KPI metrics, service levels, productivity targets, labor efficiency, and operational efficiency.
Plan, manage, and adjust workload and shift schedules to optimize fulfillment center resources and meet operational and service-level requirements.
Create and implement predictive analytics based on site trends and forecasts, and compare predicted plans with actual results and customer forecasts.
Plan and manage fulfillment and returns processing to meet customer expectations for accuracy, quality, and timeliness; develop action plans to address performance concerns or improve operations.
Maintain communication with operations departments and customer planning so business priorities and risks are addressed promptly.
Support, facilitate, and implement continuous improvement projects throughout the fulfillment distribution center.
Manage standard and ad hoc production-planning reports and communications to the operation and customer; participate in managing business budgets, goals, and requirements.
Communicate, apply, and enforce company philosophies, strategies, policies, procedures, and expectations across the distribution center workforce.
Maximize quality and productivity by understanding job standards, evaluating performance variances, and identifying root causes and corrective actions.
Provide guidance on conveyor safety, sanitation, quality, customer service, and maintenance.
Deliver associate orientation, training, performance reviews, and development as appropriate.
Ensure associates have access to necessary tools and that tools and equipment are routinely inspected and maintained.