Production Planning Manager

DHL Supply Chain•Atlanta, GA

About The Position

The Production Planning Manager leads and manages daily, weekly, and monthly work streams across a fulfillment center, including inbound, outbound, and returns processing. The role integrates and coordinates production plans with fulfillment center leadership to meet business goals, objectives, and KPI targets. It identifies operational issues, determines root causes, and resolves problems across the operational flow. The manager works regularly with the customer to review operational performance, capacity constraints and solutions, and throughput across business work streams. In partnership with the Operations Team and fulfillment center leadership, the manager plans resources, capacity, workload, and shift schedules to meet service levels, productivity targets, labor efficiency, and operational requirements. The role develops predictive analytics and forecasts, compares plans with actual results, and manages fulfillment and returns activities to meet customer expectations for accuracy, quality, and timeliness. The role also implements continuous improvement projects and action plans, maintains operational and customer communications, and manages standard and ad hoc reporting, budgets, goals, and business requirements. It communicates and enforces company policies and expectations, evaluates performance variances to determine corrective actions, and provides guidance on safety, sanitation, quality, customer service, and maintenance. The manager supports associate orientation, training, performance reviews, and development, and ensures associates have appropriate tools and equipment that are inspected and maintained.

Requirements

Bachelor’s degree or equivalent.
1–3 years of logistics industry experience.
2–4 years of experience in a supervisory or management role.
1–3 years of customer service or fulfillment center planning experience.

Responsibilities

Lead and manage daily, weekly, and monthly work streams, including inbound, outbound, and returns processing.
Coordinate production plans with fulfillment center leadership to meet goals, objectives, and KPI targets.
Identify operational issues, determine root causes, and resolve problems throughout the operational flow.
Meet with customers regularly to review site performance, capacity constraints and solutions, and throughput across work streams.
Partner with Operations to execute resource and capacity planning for KPI metrics, service levels, productivity, labor efficiency, and operational efficiency.
Plan, manage, and adjust workload and shift schedules to optimize fulfillment center resources.
Create predictive analytics based on site trends and forecasts, and compare predicted plans with actual results and customer forecasts.
Manage fulfillment and returns processing to meet customer expectations for accuracy, quality, and timeliness.
Develop and implement action plans to address performance concerns and improve operations.
Maintain communication with operations departments and customer planning to address business priorities and risks promptly.
Support, facilitate, and implement continuous improvement projects throughout the fulfillment distribution center.
Manage standard and ad hoc reporting for production planning and communication with operations and customers.
Participate in managing the business budget, goals, and specific requirements.
Communicate, apply, and enforce company philosophies, strategies, policies, procedures, and expectations across the workforce.
Evaluate performance variances to identify root causes and corrective actions, maximizing quality and productivity.
Provide guidance on conveyor safety, sanitation, quality, customer service, and maintenance.
Deliver associate orientation, training, performance reviews, and development as appropriate.
Ensure associates have access to necessary tools and that tools and equipment are routinely inspected and maintained.