Production Order Coordinator

Big Bolt•Bloomingdale, IL

3d•Onsite

About The Position

Big Bolt LLC, a leader in specialty fastener manufacturing for nearly five decades, is seeking a Production Order Coordinator. This role is crucial for ensuring orders move efficiently through the manufacturing process and ship on schedule by serving as the communication hub between departments, customers, and sales teams. The ideal candidate will proactively monitor production timelines, resolve delays, and keep stakeholders informed, contributing to customer satisfaction in a fast-paced manufacturing environment. This is an opportunity to grow with a stable and respected organization.

Requirements

Proficiency in Microsoft Office (Outlook, Excel, Word)
Familiarity with ERP or CRM systems preferred
Associate degree in Business Administration or related field preferred
2+ years of experience in customer service or coordination
Manufacturing or fastener industry experience is a plus
Desire to learn, grow, and build a long-term career

Nice To Haves

Strong communication and relationship-building skills
Excellent organization and time management abilities
Ability to multitask in a deadline-driven environment
High attention to detail and follow-through
Customer-focused mindset with a proactive attitude

Responsibilities

Monitor work orders throughout the manufacturing lifecycle
Utilize the company ERP system to track production status on the shop floor
Coordinate with Purchasing regarding outside processing and service updates
Identify potential scheduling risks before orders become overdue
Provide accurate order updates to customers and internal sales representatives
Communicate proactively regarding delays, timeline adjustments, and shipment expectations
Serve as a key liaison between operations and customer-facing teams
Support operational efficiency initiatives and continuous improvement efforts
Assist with additional administrative and coordination duties as needed