Order Management Coordinator

General Fasteners•Livonia, MI

9d•$45,000 - $55,000•Onsite

About The Position

General Fasteners Company is looking to hire a full-time Order Management Coordinator. This position offers a competitive starting wage, great benefits, and perks within a stable and growing company with potential for career growth. The role involves supporting account managers and customer accounts, coordinating orders, material shipments, and ASN's, and managing the entire order process from entry to shipment. The coordinator will also work with customers and internal teams to communicate supply constraints, respond to shipping documentation requests, analyze demand changes, and assist in resolving customer concerns. Additional responsibilities may include processing quotations, contract/P.O. review, customer setup, managing pricing, handling drawing/specification changes, supporting inventory reduction, maintaining reports, and supporting branch VMI serial files.

Requirements

Strong sense of urgency and ownership with a commitment to providing exceptional customer service when working with customers and internal teams
Excellent verbal, written, and interpersonal communication skills
Ability to identify and negotiate solutions aligned with company strategies and goals while gaining customer agreement
Strong attention to detail and accuracy while meeting deadlines
Ability to manage multiple detailed tasks with frequent interruptions
Strong organizational and follow up skills with the ability to manage time, plan effectively, and adapt workload to shifting priorities
Ability to identify potential and actual problems and take appropriate steps to prevent or resolve issues
Analytical ability to gather and interpret data, evaluate relevant information, and draw accurate conclusions
Proficient in ERP systems and Microsoft Word, Excel including VLOOKUP and pivot tables, and Outlook
Willingness and ability to be flexible and adapt to changing job requirements
Ability to understand and follow all established processes and procedures
Must have high school diploma or equivalent

Nice To Haves

Associates Degree or higher
2+ years of related experience
Experience in the fastener, distribution, or manufacturing industries

Responsibilities

Support Account Managers and customer accounts as assigned
Daily coordination of orders, material shipments and ASN’s, entry/processing and management of incoming customer orders through shipment, including internal expedites with supply chain, QA, Operations and Logistics to ensure accurate and timely processing of orders
Work with customers and internal teams to communicate constraints in supply and coordinate with them to adjust orders accordingly
Respond to customer requests related to shipping documentation and proof of delivery
Analyze and communicate customer demand changes internally to Buyer and externally to Customer when appropriate
Assist in investigation and resolution of customer concerns, working with Operations, Supply Chain, QA and Engineering as necessary to ensure closure, along with entering and tracking RMA’s and replacement Customer orders as necessary
Support Finance in resolving receivables and invoicing concerns; process credits and debits as needed
Provide follow-up support for all customer or company requests and objectives
Process, submit and follow up on customer quotations
Contract/P.O. Review and Records Management per documented processes
Initiate set up of customers and track to completion
Manage customer pricing in system
Prepare, submit and track customer drawing or specification changes, deviation requests, supplier change requests and buy authorizations
Support the reduction of excess and obsolete inventory by investigating and compiling supporting information
Update and maintain all applicable reports in a timely manner
Support GFC branch(es) with contract VMI serial files (if applicable)