Order Management Coordinator

Elkay Manufacturing•Lumberton, NC

3d•Hybrid

About The Position

The Order Management Coordinator is responsible for ensuring the accurate and timely processing of customer orders from entry to delivery. This role acts as a liaison between customers, sales teams, logistics, and other internal departments to ensure seamless order fulfillment, while maintaining high levels of customer satisfaction and operational efficiency.

Requirements

High school diploma or equivalent required
2+ years of experience in order management, customer service, supply chain, or related role.
Experience with D365 systems preferred.
Strong attention to detail and organizational skills.
Excellent communication and interpersonal abilities.
Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
Proficiency in Microsoft Office (Excel, Outlook, Word).

Nice To Haves

Associate degree preferred.
Experience in manufacturing, retail, or distribution industries.
Familiarity with international shipping and trade compliance.
Knowledge of inventory processes.

Responsibilities

Process and manage customer orders in the D365 system from receipt through fulfillment and invoicing.
Release work and clean schedule.
Handle commercial invoices for international orders
Communicate with customers to confirm order details, delivery timelines, and resolve any issues.
Coordinate with internal departments (Sales, Logistics, Finance, Warehouse, Production, Operations Support Team) to ensure timely order fulfillment.
Monitor order status and proactively address delays, shortages, or other fulfillment challenges.
Generate and review reports on order accuracy, backlog, and delivery performance.
Maintain accurate and organized order records and documentation.
Ensure compliance with company policies, procedures, and customer-specific requirements.
Identify process improvements to increase order accuracy, speed, and customer satisfaction.
Other duties as assigned by management