Production Operations / Operations & Maintenance (O&M) Engineer

eTelligent Group • Columbia, WA

1d • Hybrid

About The Position

The Production Operations & Maintenance Engineer provides operational support for the IRS Enterprise API Gateway production environment. This role ensures high availability, rapid incident response, operational continuity, and reliable performance for mission-critical IRS API services.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years supporting enterprise production systems.
• Experience with ServiceNow.
• Experience supporting enterprise API Gateway environments.
• Experience monitoring Linux or Windows server environments.
• Experience with incident management.
• Experience performing root cause analysis.
• Experience with operational reporting.
• Strong troubleshooting skills.

Nice To Haves

• IBM webMethods | Kong | Splunk | AppDynamics | ELK Stack | OpenTelemetry | ServiceNow | Linux | OpenShift | Kubernetes | Docker | Git | Jenkins | SQL | Networking fundamentals | TLS/SSL Certificates | OAuth | API Gateway operations
• ITIL Foundation
• CompTIA Security+
• Red Hat Certified System Administrator (RHCSA)
• AWS SysOps Administrator
• Azure Administrator
• Kubernetes Administrator (CKA)
• Calm and effective incident response skills
• Excellent troubleshooting abilities
• Strong communication during production incidents
• Commitment to operational excellence
• Customer-focused mindset

Responsibilities

• Monitor production API Gateway environments.
• Respond to incidents and perform root cause analysis.
• Support 24x7 operational activities.
• Manage ServiceNow incidents and service requests.
• Support vulnerability remediation and security patch implementation.
• Perform backup and recovery validation.
• Support disaster recovery testing.
• Monitor application performance and availability.
• Create operational dashboards and reports.
• Develop operational documentation and runbooks.
• Support production deployments and change management activities.
• Coordinate with infrastructure, networking, and application teams during incident resolution.

Benefits

• Equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree