Production Operations / O&M Engineer
Allwyn Corp
•Remote
About The Position
This role focuses on production support, incident management, and operational readiness within approved EAG boundaries. The engineer will be responsible for 24x7 production support, including incident triage, using ServiceNow, conducting Root Cause Analysis (RCA), monitoring systems, supporting patch and vulnerability remediation, managing backup and restore operations, providing Disaster Recovery (DR) support, generating operational reports, and ensuring production readiness.
Requirements
- Experience with 24x7 production support.
- Experience with incident triage.
- Experience with ServiceNow.
- Experience with Root Cause Analysis (RCA).
- Experience with monitoring.
- Experience with patch/vulnerability remediation support.
- Experience with backup/restore.
- Experience with DR support.
- Experience with operational reporting.
- Experience with production readiness within approved EAG boundaries.
Nice To Haves
- MBI Clearance preferred.
Responsibilities
- Provide 24x7 production support.
- Perform incident triage.
- Utilize ServiceNow for incident management.
- Conduct Root Cause Analysis (RCA).
- Monitor production systems.
- Support patch and vulnerability remediation.
- Manage backup and restore operations.
- Provide Disaster Recovery (DR) support.
- Generate operational reports.
- Ensure production readiness within approved EAG boundaries.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
