Production Operations Manager

Broadridge•Coppell, TX

6d•Onsite

About The Position

Broadridge is seeking a Production Operations Manager to oversee printing in a production operations environment at its Coppell, Texas location. The manager oversees Operations Supervisors across multiple shifts and ensures productivity, quality, and client and associate satisfaction. The role translates strategic vision into day-to-day execution, drives operational excellence, and fosters a teamwork culture that prioritizes clients and associates. This is an on-site position. The expected schedule is Monday through Friday, 12:00 PM to 8:00 PM, with flexibility during training and peak production periods. The position pays an annual base salary of $70,000–$75,000, plus a shift differential, and is eligible for an annual bonus. Occasional travel to trade shows or internal and external site visits is required.

Requirements

Associate or bachelor's degree in Business Management or a related field preferred, or equivalent experience.
2–5 years of experience managing people leaders in a fast-paced environment.
Strong critical-thinking and creative problem-solving skills, with high attention to detail and a focus on client quality standards.
Experience with capacity planning and budget management.
Flexibility to work non-standard hours during peak production periods and potential critical client or facility events, including weekends and holidays.
Strong leadership presence and self-starter initiative, with the ability to inspire teams and drive progress in a high-pressure, fast-changing environment.
Proven record of operational excellence, including implementing and meeting KPIs, improving workflows, and building and developing high-performing teams.
Excellent verbal and written communication skills for communicating with vendors, staff, and management at all seniority levels.
Strong organizational skills and ability to manage multiple priorities under tight deadlines and pressure.
Working knowledge of Microsoft Office, especially Excel, including pivot tables, advanced formulas, file linking, and charts or graphs.
Ability to travel occasionally to trade shows or internal and external site visits.

Nice To Haves

1–2 years of relevant print/mail, production, or manufacturing experience preferred.
Associate or bachelor's degree in Business Management or a related field preferred.

Responsibilities

Manage departmental expenses, including commodities, labor, and discretionary spending, and prepare business cases for capital expenditures as needed.
Establish, communicate, and revise departmental and individual KPIs.
Provide regular performance feedback and guide the talent development of direct reports and team members.
Maximize Client Mail equipment utilization by keeping machines running and prioritizing work appropriately.
Maintain current knowledge of high-speed and manual insertion and relevant technologies used at Broadridge and in the industry.
Develop technical knowledge of Client Mail equipment and understanding of the functions, capabilities, limitations, and capacities of other departments.
Maintain current knowledge of USPS regulations and ensure work is inserted in accordance with postal requirements.
Document staff performance thoroughly and accurately.
Manage personnel issues and motivate assigned staff to foster an engaged workforce.
Ensure multiple backups are available to support each Client Mail Insertion and Manual Distribution function.
Manage Operations Supervisors across multiple shifts, ensuring productivity, quality, and client and associate satisfaction.
Travel occasionally to trade shows and internal or external site visits.