Production Operations Manager

Broadridge•Coppell, TX

1d•$70,000 - $75,000•Onsite

About The Position

Broadridge is seeking a Production Operations Manager to oversee printing in a production operations environment at its Coppell, Texas location. The role manages Operations Supervisors across multiple shifts and is responsible for productivity, quality, and client and associate satisfaction. It translates strategic vision into day-to-day execution, drives operational excellence, and fosters a teamwork culture that prioritizes clients and associates. This is an on-site role. The expected schedule is Monday through Friday, 12:00 PM to 8:00 PM, with flexibility during training and peak periods. Flexibility is also required for non-standard hours during peak production and potential critical client or facility events, including weekends and holidays. Occasional travel to trade shows or internal and external site visits is required. The salary range is $70,000–$75,000 annual base, with a shift differential. The position is eligible for an annual bonus. Broadridge directs applicants to its benefits website for information about its comprehensive benefit offerings.

Requirements

Associate or bachelor's degree in Business Management or a related field, or equivalent experience; a degree is preferred.
2–5 years of experience managing people leaders in a high-paced environment.
Strong critical-thinking and creative problem-solving skills, with high attention to detail and a focus on client quality standards.
Experience with capacity planning and budget management.
Flexibility to work non-standard hours during peak production periods and potential critical client or facility events, including weekends and holidays.
Strong leadership presence and self-starter initiative, with the ability to inspire teams and drive progress in a high-pressure, fast-changing environment.
Proven operational excellence, including implementing and meeting KPIs, improving workflows, and building and developing high-performing teams.
Excellent verbal and written communication skills for communicating with vendors, staff, and management at all seniority levels.
Solid organizational skills and ability to manage multiple priorities under tight deadlines and pressure.
Working knowledge of Microsoft Office, especially Excel, including pivot tables, advanced formulas, file linking, and charts or graphs.
Ability to travel occasionally to trade shows and internal or external site visits.

Nice To Haves

1–2 years of relevant print/mail, production, or manufacturing experience preferred.

Responsibilities

Manage departmental expenses, including commodities, labor, and discretionary spending, and prepare business cases for capital expenditures as required.
Establish, communicate, and revise departmental and individual KPIs.
Provide regular performance feedback and guide talent development for direct reports and team members.
Maximize Client Mail equipment utilization by keeping machines running and prioritizing work appropriately.
Maintain knowledge of high-speed and manual insertion and relevant technologies at Broadridge and across the industry.
Develop technical knowledge of Client Mail equipment and understand the capabilities, limitations, and capacities of other departments.
Maintain current knowledge of USPS regulations and ensure work is inserted in accordance with postal requirements.
Document performance thoroughly and accurately.
Address personnel issues and manage and motivate assigned staff to build an engaged workforce.
Ensure multiple backups are available for each function in Client Mail Insertion and Manual Distribution.