Production Manager (Esplanade)

Goodwill Industries Of Southeastern Louisiana•Kenner, LA

About The Position

The Production Manager oversees and drives the store’s daily donation and production operations to meet or exceed budget while complying with company standards, policies, and procedures. The role leads the backroom production team, ensuring donations move efficiently from the donation door to the sales floor and are converted into revenue while maintaining a safe, clean, and organized work environment. Production targets include at least 110 garments per hour with a minimum quality standard of 90%. The manager also supports the Store Manager with sales goals, employee coaching and development, and staffing coverage.

Requirements

High school diploma or GED and at least one year of supervisory experience, or an equivalent combination of education and experience.
Ability to interact professionally and productively with a diverse range of people.
Ability to market Goodwill and explain its mission to the public.
Ability to establish effective working relationships with production personnel and motivate them to perform well.
Ability to conduct ongoing employee training and development.
Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
Ability to perform repetitive hand movements, prolonged standing and walking, and frequent bending, squatting, and stretching.
Ability to work in a fast-paced environment with occasional periods of high volume.
Knowledge of brands and the value of clothing, furniture, and household items.
Reliable transportation; ability to pass an MVR check and provide a valid driver’s license, liability insurance, vehicle registration, and a current vehicle inspection sticker.
Proficiency with computer skills and Microsoft Office, Outlook, Word, Excel, Power BI, and other programs.
Ability to read, write, and communicate clearly in English.

Nice To Haves

Leadership, team-building, mentoring, and/or training experience.
Background leading teams in retail sales, production, manufacturing, or assembly.

Responsibilities

Supervise production employees to meet daily production goals and quality standards.
Set up and maintain backroom workflows to maximize production.
Ensure donations are processed to maximize sales and minimize waste; monitor waste and prevent sellable merchandise from being discarded.
Conduct merchandise quality checks before items reach the sales floor and check textile racks for accurate piece counts.
Monitor backroom supply levels, assist with ordering, and ensure employees have the materials needed to meet production goals.
Communicate daily needs with the transportation department and District Managers.
Maintain safe, appropriate, clean, and organized backroom and store conditions, including cleaning floors, bathrooms, and other areas and removing hazards.
Write and post schedules that support production goals; assist with employee scheduling and adequate store coverage so donations are processed on the day received.
Observe and ensure compliance with personnel and safety policies and procedures.
Use the cash register in emergencies to process sales and authorize merchandise-only voids, returns, exchanges, and credits.
Assist the Store Manager in achieving or exceeding sales goals and implementing contingency plans when goals are not being met.
Assist with corrective coaching, training, and employee development, and document these activities.
Create a productive work environment by multitasking and adapting to unforeseen circumstances affecting production goals.
Perform production duties, including receiving donations, sorting, hanging, and pricing merchandise.
Perform other related duties as assigned by management.