Production Manager I

Guild Mortgage•Greenwood Village, CO

13h•$53,800 - $89,600•Onsite

About The Position

The Production Manager I supports Guild Mortgage’s retail operations by ensuring loan files are complete, accurate, timely, and compliant. Under limited to intermittent direction, the role supports one or more originators, oversees less experienced origination support staff, handles escalated loan-related issues, and develops or implements processes to improve department efficiency. The position leads day-to-day administrative support for an originator, including oversight of loan pipelines, workload assignments, staff schedules, training, and operational performance. It also supports customer communication and service, coordinates with borrowers, brokers, underwriters, realtors, and internal teams, and helps maintain compliance with applicable policies and regulatory requirements. The role uses independent judgment in carrying out responsibilities and assigning work, and may hire, train, coach, discipline, and exit team members. Work is primarily sedentary in an office environment, with frequent computer keyboard and mouse use and regular interpretation of visual and audio information. Travel is 0%.

Requirements

High school diploma or equivalent.
Two to three years of total experience as a high-performing Loan Officer Assistant.
Active state-specific NMLS license.
Expert-level knowledge of the mortgage business, including mortgage lending processes, internal controls, federal and state requirements, regulatory guidelines, and documentation related to processing mortgage applications.
Ability to manage multiple priorities; strong attention to detail and organizational skills.
Strong sense of urgency and responsiveness.
Commitment to excellent customer service; patience and professionalism with internal and external customers.
Proficiency in data entry, PDF software, Microsoft Word, Excel, and PowerPoint.
Intermediate math skills.
Ethical conduct and commitment to company values.
Excellent verbal and written communication skills.
Ability to work in a fast-paced, metrics-driven environment.
Proficiency in Microsoft Office Suite, Wiki, collaborative cloud-based programs, and third-party software applications.
Work is primarily sedentary, with mobility in an office setting and frequent use of a computer keyboard and mouse.
Ability to accurately interpret sounds and visual information, including spoken or displayed words, numbers, and other data.

Nice To Haves

Prior experience in a lead position.

Responsibilities

Review loan files for adherence to underwriting standards and completeness of submission.
Contact borrowers and/or mortgage brokers to obtain documentation and liaise among origination staff, underwriters, and customers.
Ensure loan files are complete, accurate, timely, and compliant.
Monitor the loan pipeline in MyCircle and assign Web Apps to origination support staff on the originator’s team.
Lead day-to-day administrative support for an originator, overseeing MyKey and database data, loan applications, supporting documentation, paperwork, and analysis of customer credit and financial scenarios.
Train new origination support staff; manage the loan pipeline in MyApps; assign workloads and manage schedules to support loan completion rates.
Monitor departmental operational performance and metrics to maximize productivity, efficiency, and compliance.
Build and maintain working relationships with realtors to generate leads, increase loan production, and provide customer service.
Ensure client meetings are regularly scheduled and efficiently conducted, and that customers receive appropriate status updates throughout the loan cycle.
Recommend new or revised procedures to improve efficiency and reduce errors.
Cultivate a positive department culture emphasizing teamwork, collaboration, and information sharing.
Respond to escalated issues and assist with complex loans and loan scenarios or pre-qualifications as needed.
Run CRM reports and periodically provide data and status updates to the originator.
Support the Sales and Operations team’s overall pipeline by providing overflow capacity from Online App to the Processing Department.
Oversee achievement of standards, risk management, quality control, and compliance with policy and procedure.
Monitor industry trends and changes in relevant regulations and guidelines, and recommend corresponding policy, practice, and process changes.
Hire, train, coach, discipline, and exit team members.
Perform other duties as assigned.