Production Direct Support Professional & Sales Assistant

ACHIEVA SUPPORT•Bridgeville, DE

23d•Onsite

About The Position

Achieva is seeking a dynamic and energetic professional to support people with disabilities in achieving independence, connection, and personal fulfillment through employment while also supporting business and sales operations. This role trains team members on task assignments in accordance with Individual Support Plans (ISP) and production schedules. Additionally, this role supports the sales cycle from lead generation to post-sale follow-up, serving as a primary point of contact for clients and providing exceptional customer service. The Production Direct Support Professional and Sales Assistant serves in a split role at Achieva Pallets and Packaging in Bridgeville.

Requirements

High school diploma or equivalent.
Minimum of one (1) year of experience in industry, manufacturing, or Human Services.
Knowledge of production methods, manufacturing standards, and basic sales support processes.
Valid Pennsylvania Driver's License.
Required clearances: Act 33 (Child Abuse), Act 34 (Criminal Record), and FBI Background Check.

Responsibilities

Supports the achievement of individuals' personal outcomes.
Implements the Individual Support Plan (ISP) by providing direct supervision and training support to assigned Team Members.
Maintains all required ISP documents addressing task assignments and implementation strategies, reporting results daily to the Plant Manager.
Implements production plans and schedules while adhering to delivery dates, labor, material, quality standards, and target productivity levels.
Assists in initial job set-up and the development of production standards as required.
Compares actual workflow implementation to the proposed production plan daily, suggesting method or job set-up alterations when appropriate.
Reports productivity information, behavioral changes, equipment difficulties, and safety issues as assigned.
Plays a critical part in supporting the sales cycle from lead generation to post-sale follow-up, serving as a primary point of contact for clients and providing exceptional customer service.