Production Data Administration 2

IDEMIA • Compton, CA

8d

About The Position

This role receives, records and processes customer data in a timely, securely and faultless manner, reporting any exceptions to the relevant stakeholders and ensuring its availability to the Service Center Production. IDEMIA is a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think. We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too. At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Requirements

• Receives, records and processes customer data in a timely, securely and faultless manner
• Reports any exceptions to the relevant stakeholders
• Ensures availability of data to the Service Center Production
• Obtains data from file transfer systems and processes it
• Generates and sends return files and reports to customers within service-level agreements
• Distributes production paperwork and associated reports to correct areas and other departments within scheduled time frames
• Identifies and assists with fixing issues
• Reports issues or exceptions, including non-receipt of customer data
• Executes change requests for new or updated EMV Card checking scripts
• Supports Local Technical Support with data processing for testing new projects, products or services
• Supports scheme or customer audits
• Supports and troubleshoots production issues
• Processes and categorizes new production faults
• Retrieves information to pass to Customer Services
• Executes complex tasks requiring knowledge for different products
• Guides less experienced data admin on relevant operation processes and application tools

Responsibilities

• Obtains the data from file transfer systems and processes it
• Generates and sends return files and reports as needed to customers within service-level agreements
• Distributes production paperwork and associated reports to correct areas and other departments within scheduled time frames
• Identifies and assists with fixing issues, such as giving assistance to the shop floor as well as software and IT personnel
• Reports issues or exceptions, including non-receipt of customer data
• Executes change requests for new or updated EMV Card checking scripts (Barnes/Collis/EVA Scripts)
• Supports Local Technical Support with data processing for testing new projects, products or services
• Supports scheme or customer audits
• Supports and troubleshoots production issues
• Processes and categorizes new production faults
• Retrieves information to be able to pass to Customer Services to transfer to customers
• Executes autonomously complex tasks requiring knowledge for different products (e.g. data processing for eUICC product, support specific test requirement etc.)
• Guides less experienced data admin on relevant operation processes and application tools

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed