The Operations Support Lead’s primary functions are to support the Director and Operations Managers by collaborating with Manufacturing, Purchasing, Pricing and Production Control departments and ensuring that all conditions are complete in accordance with requirements, within budget, and to the customer’s specifications. This position supports the Operations Manager by collaborating with Manufacturing, Purchasing, Pricing and Production Control departments influencing that all jobs are completed per requirements, within budget, and to customer specifications. The Operations Support Lead will work closely with the Operations Manager regarding departmental long-term planning, budgeting, and proposing. Consistent evaluation of maintenance and improvements, partnering with leads to ensure resolution of issues, and consistently directing the evolution of processes and procedures related to the day to day operations of included departments. Drive technical staff to monitor and resolve customer issues and accomplish objectives by being a role model to impress upon staff to be self-motivated with the ambition to problem-solve, learn and create their own mechanisms for resolving issues and most importantly, communicate effectively within a team environment. Analyzing, formulating and reporting quality metrics to executive management and customers. Interacting with other team members, including managers from other departments or directorates.
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Job Type
Full-time
Career Level
Mid Level