Production Assistant - NY

MLD Mortgage• US,

About The Position

The Production Assistant assists with the day-to-day operation of the branch and provides administrative support to Mortgage Loan Officers (MLOs). This position is not authorized to conduct sales activities, including offering or negotiating loan rates or terms or counseling consumers about residential mortgage loan rates or terms. The role has restricted access to the Encompass system, limited to read-only access, printing, and uploading documents.

Responsibilities

Provides proactive administrative support to MLOs.
Facilitates and maintains relationships among the MLO, customer, real estate agent, operations staff, insurance agent, and closing agent; answers phones, takes messages, and schedules appointments.
Assists in managing the MLO’s pipeline and closing reports to help ensure loan deadlines are met.
Maintains and updates customer contact information.
Keeps the MLO current on company and industry information, including webinars and conference calls.
Provides computer support and updates by monitoring the email inbox while the MLO is unavailable.
Updates and distributes sales meeting guides and other tools available to MLOs.
Coordinates continuing education and licensing requirements with the MLO and compliance.
Reviews training needs with the MLO and provides support when needed.
Performs other duties as assigned.