Product Technology Specialist - Ford
About The Position
This position supports customers by troubleshooting and explaining vehicle technology and serves as an in-house technology expert for sales staff as the manufacturer introduces new features. The specialist works with service customers and car buyers and answers questions at product training events. The role requires learning and teaching basic vehicle-feature functionality and communicating effectively with both repeat customers and first-time buyers. The specialist also assists sales consultants with client contact and follow-up, supports vehicle inventory organization, acts as a liaison between sales and clients, and arranges and joins customer test drives to demonstrate vehicle features and options. Professional, energetic customer service, strong communication and organizational skills, attention to detail, resilience, and the ability to work in a fast-paced environment are important. Prior automotive experience is not required but may be beneficial.
Requirements
- Valid driver's license.
- Ability to pass a pre-employment background check and drug screening.
- Strong communication, organization, and customer service skills.
- Polite, professional, energetic, and presentable demeanor.
- Maintain focus and a positive attitude and demonstrate resilience in sales efforts.
- Professional dress in a neat, business-like manner.
- Strong attention to detail and ability to work in a fast-paced environment.
Nice To Haves
- Prior automotive experience may be beneficial.
Responsibilities
- Show customers how to use vehicle technology, pair phones with new vehicles, and sync FordPass accounts.
- Demonstrate how to charge electric vehicles at home and in public.
- Explain and illustrate towing and trailer use with the truck and SUV lineup.
- Assist Sales Consultants with contacting clients, scheduling appointments, and making post-purchase follow-up calls.
- Help organize and arrange vehicle inventory on the lot.
- Serve as a liaison between the sales department and clients.
- Learn the vehicle lineup and present customers with products and options.
- Arrange customer test drives and ride along to demonstrate vehicle features and options.
- Answer customer questions about vehicle technology and support product training events.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Weekly pay
- Parental leave
- Employee Assistance Program
- 401K
- Life insurance
- Short- and long-term disability insurance
- Paid time off
- Employee discounts
- State-of-the-art technology
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
