Product Technology Specialist - Ford
About The Position
The Product Technology Specialist supports customers with troubleshooting and learning their vehicle technology and serves as an in-house resource for sales staff as the manufacturer introduces new features. The role works with service customers and car buyers and answers questions at product training events. The specialist must understand and teach basic vehicle-feature functionality and communicate effectively with both repeat customers and first-time buyers. The role also assists Sales Consultants with client contact, appointment scheduling, and post-purchase follow-up, helps organize vehicle inventory, and serves as a liaison between the sales department and clients. The specialist must know the full vehicle lineup, arrange test drives, and ride along to demonstrate vehicle features and options. Professional dress and a polite, energetic, presentable manner are expected.
Requirements
- Valid driver’s license.
- Ability to pass a pre-employment background check and drug screening.
- Strong communication, organization, and customer service skills.
- Attention to detail and ability to work in a fast-paced environment.
- Polite, professional, energetic, and presentable demeanor; maintain a positive attitude and resilience in sales efforts.
- Professional dress in a neat, business-like manner.
Nice To Haves
- Prior automotive experience.
Responsibilities
- Show customers how to use vehicle technology, pair phones with new vehicles, and sync FordPass accounts.
- Demonstrate how to charge electric vehicles at home and in public.
- Explain and illustrate towing and trailer use with the dealership’s trucks and SUVs.
- Help Sales Consultants contact clients, schedule appointments, and make post-purchase follow-up calls.
- Help organize and arrange vehicle inventory on the lot.
- Serve as a liaison between the sales department and clients.
- Learn the full vehicle lineup and present customers with product and option choices.
- Arrange customer test drives and ride along to demonstrate vehicle features and options.
- Answer questions at product training events and provide technology support to customers and sales staff.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Weekly pay
- Parental leave
- Employee assistance program
- 401(k)
- Life insurance
- Short- and long-term disability insurance
- Paid time off
- Employee discounts
- State-of-the-art technology
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
