Product Surveillance Coordinator

Zimmer, Inc. • Warsaw, IN

6d • $35,000 - $44,000 • Onsite

About The Position

This position is responsible for receiving, documenting, and triaging complaints. This role ensures that all complaints are captured accurately, assessed promptly, and routed to the appropriate teams for investigation within a defined process. Decision making and assessments are limited to those clearly defined within the applicable corporate and site procedures.

Requirements

• High school diploma or equivalent required
• Good organization and time management skills
• Detail-oriented
• Knowledge of EtQ, JD Edwards, Internet, Microsoft Office applications and the ability to learn other software quickly as required.
• Ability to consistently meet high standards of input accuracy, produce quality documents, compile data, and perform simple analyses with accuracy.
• Good decision making skills and proven ability in balancing priorities among the many ongoing tasks, and being responsive to critical situations, as this position has a high volume of work, regulatory mandated time limits, and often changing priorities.
• Proven ability to work in a team setting. Ability to work closely with others.

Nice To Haves

• 2+ years’ of experience in technical writing, regulatory compliance, report generation, or an equivalent combination of education and experience, preferred.

Responsibilities

• Receive and log complaints via phone, email, web portals, and other channels.
• Collect and document all relevant details to ensure accurate and complete complaint records in a timely manner as defined in procedures.
• Perform initial triage to categorize complaint type, severity, and urgency.
• Adheres to all corporate and site-specific procedures.
• Identifies and investigates solutions to procedure and process related issues.
• Monitors appropriate metrics to measure key performance indicators of the unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED