Product Supportability Program Manager
About The Position
The Product Supportability Program Manager leads strategic initiatives that ensure long-term product and service continuity across KLA's installed base. The role partners with Product Divisions, Engineering, Supply Chain, Manufacturing, Global Trade Compliance, Legal, and Service organizations to identify supportability risks, develop mitigation strategies, and drive cross-functional programs that improve product availability, service readiness, and business resilience. The position develops and executes supportability roadmaps, coordinates risk mitigation initiatives, establishes governance processes, and drives alignment across global stakeholders. It sustains customer support capabilities throughout the product lifecycle by addressing product, supply chain, manufacturing, and operational risks that may affect long-term serviceability.
Requirements
- Doctorate (Academic) degree and 0 years of related work experience; or Master's degree and 3 years of related work experience; or Bachelor's degree and 5 years of related work experience.
Responsibilities
- Lead strategic initiatives that improve long-term product and service continuity across the installed base.
- Develop supportability roadmaps aligned with business objectives, customer commitments, and operational requirements.
- Identify supportability risks and drive mitigation plans across product portfolios.
- Partner with division leadership to establish priorities, objectives, and success metrics.
- Coordinate complex programs involving Engineering, Supply Chain, Manufacturing, Service, Operations, Legal, and Compliance stakeholders.
- Drive accountability for program deliverables, milestones, risks, and action items.
- Facilitate decision-making and alignment across organizations with competing priorities.
- Escalate issues and resource constraints when necessary.
- Coordinate evaluation and implementation of strategies that improve long-term product supportability and service readiness.
- Partner with stakeholders to assess alternative sourcing, lifecycle risks, product transitions, manufacturing strategies, and service continuity plans.
- Identify and reduce potential supportability gaps as part of business resilience initiatives.
- Integrate supportability requirements into New Product Introduction (NPI) and Product Lifecycle processes.
- Ensure supportability considerations are included in readiness reviews, operational checkpoints, and business planning activities.
- Drive adoption of standardized methodologies, tools, templates, and reporting processes.
- Establish governance frameworks to monitor program health, risks, and progress.
- Develop executive-level metrics, dashboards, and reporting mechanisms.
- Track key performance indicators and identify opportunities for continuous improvement.
- Lead recurring reviews with stakeholders and leadership teams.
- Present program status, key risks, mitigation strategies, and recommendations to senior leadership.
- Prepare executive summaries and business updates to support strategic decision-making.
- Communicate complex technical and operational topics to diverse audiences.
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(k) with company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits, including an employee assistance program (EAP)
- Paid time off
- Paid company holidays
- Family care and bonding leave
- Performance incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
