Product Supportability Program Manager

KLA•Phoenix, AZ

About The Position

The Product Supportability Program Manager leads strategic initiatives to ensure long-term product and service continuity across KLA’s installed base. The role works with Product Divisions, Engineering, Supply Chain, Manufacturing, Global Trade Compliance, Legal, and Service organizations to identify supportability risks, develop mitigation strategies, and improve product availability, service readiness, and business resilience. The position develops and executes supportability roadmaps, coordinates risk-mitigation initiatives, establishes governance processes, and aligns global stakeholders. It sustains customer support capabilities throughout product lifecycles by addressing product, supply chain, manufacturing, and operational risks that could affect long-term serviceability. The role also integrates supportability into New Product Introduction and product lifecycle processes, establishes program governance and executive reporting, and communicates status, risks, mitigation strategies, and recommendations to senior leadership. Success is measured by improvements in product supportability and service continuity, execution of strategic initiatives, reduced risks, lifecycle integration, stakeholder alignment, and effective governance and reporting.

Requirements

Doctorate (Academic) degree and 0 years of related work experience; or a Master’s degree and 3 years of related work experience; or a Bachelor’s degree and 5 years of related work experience.

Responsibilities

Lead strategic initiatives that improve long-term product and service continuity across the installed base.
Develop supportability roadmaps aligned with business objectives, customer commitments, and operational requirements.
Identify supportability risks and drive mitigation plans across product portfolios.
Partner with division leadership to establish priorities, objectives, and success metrics.
Coordinate complex programs involving Engineering, Supply Chain, Manufacturing, Service, Operations, Legal, and Compliance stakeholders.
Drive accountability for program deliverables, milestones, risks, and action items; facilitate decisions and alignment across organizations; and escalate issues and resource constraints when necessary.
Coordinate evaluation and implementation of strategies that improve long-term product supportability and service readiness.
Partner with stakeholders to assess alternative sourcing, lifecycle risks, product transitions, manufacturing strategies, and service continuity plans.
Support business resilience initiatives by identifying and reducing potential supportability gaps.
Integrate supportability requirements into New Product Introduction and product lifecycle processes.
Ensure supportability considerations are included in readiness reviews, operational checkpoints, and business planning activities.
Drive adoption of standardized methodologies, tools, templates, and reporting processes.
Establish governance frameworks to monitor program health, risks, and progress.
Develop executive-level metrics, dashboards, and reporting mechanisms; track key performance indicators and identify continuous improvement opportunities.
Lead recurring reviews with stakeholders and leadership teams.
Present program status, key risks, mitigation strategies, and recommendations to senior leadership.
Prepare executive summaries and business updates to support strategic decision-making.
Communicate complex technical and operational topics to diverse audiences.