Product Support Technician
Raynor Garage Doors•Dixon, IL
•$22 - $30•Onsite
About The Position
Respond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumers. Answer technical questions and troubleshoot difficult installations. Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc. Understands electrical drawings and schematics. Communicate with general contractors, designers and architects. Work with Engineering to develop installation solutions. Performs other duties as required.
Requirements
- Working knowledge of Microsoft Office
- Quantitative skills and mechanical aptitude
- Personal accountability for department/company improvement
- Excellent verbal and written communication skills
- Ability to interact with other departments
- Good organizational skills
- Strong problem solving and decision making skills
Responsibilities
- Respond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumers
- Answer technical questions and troubleshoot difficult installations
- Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc.
- Understands electrical drawings and schematics
- Communicate with general contractors, designers and architects
- Work with Engineering to develop installation solutions
- Performs other duties as required
Benefits
- 401(k) with company match
- Dental insurance
- Health insurance
- Vision insurance
- Health Savings Account (HSA)
- Voluntary Life Insurance
- Employee Assistance Program
- Wellness Program
- Paid holidays
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
