Product Support Manager

Toromont Cat • Timmins, ON

2d • CA$91,820 - CA$114,775 • Onsite

About The Position

Toromont Cat is seeking a Product Support Manager to join our team in Timmins, ON. The Product Support Manager plays a key role in overseeing our division’s after-sales service support activities, ensuring efficiency, quality, and profitability across all operations. This role is responsible for ensuring technicians are properly qualified, supported, and scheduled; coordinating service delivery; managing administrative processes such as dispatching and billing; and contributing to continuous improvement initiatives that help the division achieve its business objectives.

Requirements

• Bachelor’s degree in Business Administration or Engineering
• 5–8 years of leadership experience, ideally within product support, operations, or administrative support environments
• Exceptional communication skills, both written and verbal
• Strong proficiency with Microsoft Office and related productivity tools
• Self-driven, highly motivated, and results-oriented, with a strong commitment to customer service excellence
• Solid business acumen and the ability to make sound operational decisions
• Strong analytical and problem-solving abilities
• Strategic mindset paired with a hands-on leadership approach
• Proven ability to design, refine, and implement business processes
• Ability to foster a sense of urgency, accountability, and customer-centricity within the team
• Working knowledge of industry-related computer systems (experience with AS400 is considered an asset)

Nice To Haves

• experience with AS400

Responsibilities

• Ensure full compliance with CSAs and oversee efficient management of warranty claims, service systems, and procurement activities, including service vehicle coordination
• In collaboration with the Service Administration Supervisor, provide effective administrative and operational support to service technicians and ensure timely dispatch aligned with customer needs
• Deliver technical support and lead the planning, coordination, and execution of technical training programs, including forklift operation training
• Lead and execute strategic projects that support business objectives and operational improvements
• Produce, review, and maintain a variety of operational and performance reports
• Analyze operational data, identify issues or trends, and implement corrective actions
• Manage and optimize day-to-day operations, workflows, and material resources to ensure efficiency and service quality
• Lead, motivate, and develop the team to maximize performance, streamline processes, and enhance customer satisfaction
• Monitor and control expenses, revenue, gross profit, and the performance of assigned cost centers

Benefits

• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

What This Job Offers

• Job Type: Full-time
• Career Level: Manager