Product Support Team Leader (GCS; Plano, TX)

Teradyne•Plano, TX

9d•Onsite

About The Position

Teradyne’s Global Customer Support team is hiring a Field Production Support Team Lead to lead Production Support Engineers supporting UltraFLEX, UltraFLEXplus, and Eagle Test Systems ATE platforms and test fixtures. This first-level managerial role combines people leadership with hands-on technical support, customer engagement, service delivery, and worldwide account coordination. The position is based at the Plano, Texas office in the Dallas area and supports local customers.

Requirements

Bachelor’s degree in electrical engineering, electronics engineering, physics, or a related technical field, or an electronics diploma with directly applicable experience.
At least 5 years of relevant experience supporting ATE systems in a high-volume manufacturing environment.
At least 5 years of experience leading technical teams, including developing team capability, setting priorities, and resolving scheduling or operational issues.
Experience with escalation management, test-program debugging, program release and correlation, device-failure analysis, and production improvement activities.
Strong written and verbal communication skills, sound judgment, customer focus, and ability to work effectively with engineering, factory, sales, service, and customer stakeholders.
Willingness and ability to travel approximately 30% of the time to support customer, team, and business needs.

Nice To Haves

Hands-on experience supporting ATE platforms such as UltraFLEX, UltraFLEXplus, or Eagle Test Systems.
Training or certification in structured problem-solving methods such as 8D, RCA, 5-Why, or Six Sigma.

Responsibilities

Lead, coach, and develop Production Support Engineers, aligning team skills and capacity with customer and business requirements.
Own execution and efficient delivery of Operation Support Service (OSS) commitments, including value-added activities, across assigned accounts and in alignment with worldwide account teams.
Manage technical escalations through structured workflows, ensuring clear ownership, prioritization, action tracking, customer communication, and timely resolution.
Monitor production-support KPIs and system-performance data, identify gaps and trends, and drive corrective and continuous improvement actions to closure.
Lead structured problem solving and continuous improvement using methods such as 8D, Root Cause Analysis (RCA), 5-Why, and Six Sigma; promote knowledge sharing and standard processes.
Lead production-support activities involving hardware, software, test applications, Pass Checker Fail Device (PCFD) issues, production automation, and tester-to-handler or prober interfaces.
Prepare for and participate in customer business updates and satisfaction reviews, communicating performance, risks, priorities, and improvement actions.
Support service-product opportunities by collecting and preparing technical and operational information for new or renewed service contracts.