Product Support Specialist, SmartSense ( Mishawaka IN, Lehi, Utah Hybrid)
About The Position
Join a high-performing, tight-knit team at a fast-growing company that is using the Internet of Things (IOT) to transform how organizations sense, monitor, and make decisions. Founded out of MIT in 2005, Smart Sense powered by Jolt is trusted by more than 2,000 organizations, including Walmart, SpaceX, Apple, CVS Health, Coca-Cola, and the US State Department to help them make sensor-driven decisions. We have a solution that our customers rely on every day to make mission critical decisions; we are looking for team-oriented change agents to help shape the future of IOT. This is a hybrid role requiring commuting to an office in Mishiwaka, IN, or Lehi, UT, four times weekly.
Requirements
- Passion for working with customers and providing outstanding experiences.
- Strong multitasking and organizational skills in a fast-paced environment.
- Proficiency in tools such as JIRA and NetSuite.
- Must be able to commute to office 4x weekly.
Nice To Haves
- 2 years of experience working in technical or product support.
- Previous experience in working with CRM software tools.
Responsibilities
- Work daily support tickets and provide accurate documentation for customers using the CRM.
- Assist customers by working in the team’s phone queue.
- Work through customer’s problems, questions, bugs etc. via email and phone to resolution while maintaining SLAs and KPIs.
- Learn industry standards and terminology including CDC guidelines and HACCP compliance.
- Manage customer escalations by leveraging expertise in industry knowledge.
Benefits
- Short-term incentive program
- New hire stock award
- Paid parental leave
- PTO
- Hybrid work environment
- Competitive medical, health & wellbeing offerings
- Competitive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
