Senior Product Implementation & Support Specialist (Hybrid)
American Family Insurance•Madison, WI
•$80,000 - $131,000•Hybrid
About The Position
As a Senior Product Implementation Specialist with American Family Insurance, you will be accountable for the implementation and support of homeowner insurance products. This includes the implementation and launch of new products, defect management and prioritization, and system support and quality control. Support our product management strategy and product development lifecycle. Partner with cross-functional teams on new product implementation.
Requirements
- Demonstrated experience providing customer-driven solutions, support or service.
- Extensive knowledge and understanding of Property and Casualty Insurance product design and underwriting concepts.
- Solid knowledge and understanding of market research and marketplace trends in insurance coverage.
- Solid knowledge and understanding of project management methodologies, practices, techniques and tools.
Nice To Haves
- Personal Lines or Commercial Lines insurance domain experience
- Agile delivery, portfolio, budget, and cross-functional coordination leadership
- Release management capability
- Issue/defect and change management
- Stakeholder and governance leadership
- Experience driving digital and operational enablement
Responsibilities
- Lead initiatives from scoping through deployment and post-production stabilization, including high-risk and UBI work
- Align scope and requirements with Product; document assumptions, dependencies, and success criteria
- Lead IT discovery, estimation, and intake readiness; support backlog development
- Own prioritization aligned to roadmap capacity and value
- Lead Program Increment Planning; balance mandates, defects, enhancements, and rate changes
- Partner with Portfolio on intake, budget, and cost tracking
- Own the integrated delivery plan through build, test, filings, rollout, and stabilization
- Deliver important program capabilities; support go-to-market readiness and operational transition
- Lead defect/issue intake, triage, and resolution to minimize disruption
- Run governance cadences; communicate status, risks, and dependencies
- Coordinate across Product, IT, Portfolio, Underwriting, and Operations; manage dependencies and escalations
- Drive automation/workflow improvements and vendor/partner integrations
- Maintain documentation (Confluence, JIRA, playbooks, job aids) and support production/UW issues.
Benefits
- Relocation support is offered for eligible candidates.
- Comprehensive medical, dental, vision and wellbeing benefits
- Competitive 401(k) contribution
- Pension plan
- Annual incentive
- 9 paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
