Product Support Specialist, SmartSense (Lehi, UT - Hybrid)
Digi International•Lehi, UT
•$20 - $28•Hybrid
About The Position
Join a high-performing, tight-knit team at a fast-growing company that is using the Internet of Things (IOT) to transform how organizations sense, monitor, and make decisions. Founded out of MIT in 2005, Smart Sense powered by Jolt is trusted by more than 2,000 organizations, including Walmart, SpaceX, Apple, CVS Health, Coca-Cola, and the US State Department to help them make sensor-driven decisions. We have a solution that our customers rely on every day to make mission critical decisions; we are looking for team-oriented change agents to help shape the future of IOT.
Requirements
- Passion for working with customers and providing outstanding experiences.
- Strong multitasking and organizational skills in a fast paced environment.
- Must be able to commute to office 3x per week.
Nice To Haves
- 2yrs of experience working in technical or product support
- Previous experience in working with CRM software tools
Responsibilities
- Work daily support tickets and provide accurate documentation for our customers.
- Work in the team’s phone queue to assist customers.
- Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs.
- Learn industry standards and terminology including CDC guidelines and HACCP compliance.
- Manage customer escalations by leveraging expertise in industry knowledge.
Benefits
- Short-term incentive program
- New hire stock award
- Paid parental leave
- PTO
- Hybrid work environment
- Competitive medical, health & wellbeing and compensation offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
