Product Support Sales Representative

SMS Equipment Inc.•Calgary, AB

31d•Onsite

About The Position

At SMS Equipment, finding the right partnership makes everything possible. We are seeking a driven and technically skilled Product Support Sales Representative to join our team in Calgary, AB. In this role, you’ll be the go-to expert for product support, building trusted customer relationships and providing solutions that keep equipment running at peak performance. If you’re ready to combine your sales expertise with hands-on technical knowledge to make a real impact—this is your opportunity to join a leader in heavy equipment solutions. Apply today!

Requirements

Minimum of 3 years’ experience in Industrial Sales
Experience in the heavy equipment business
Familiarity with large construction equipment
Proficient with Microsoft Excel and Word
Experience navigating CRM systems
Must be self-motivated and proactive in keeping abreast of cutting-edge technology and best practices pertaining to the Company’s products and services; enhancing expertise, performance, and bottom-line productivity.
Proficient communication skills in dealing with customers and O.E.M.s.
Ability to travel as needed to meet business requirements and customer expectations.
Ability to drive company vehicles for extended periods of time.
Candidates may be required to complete Drug and Alcohol Check, Reference Check, Driver’s Abstract, Criminal and Credit Check.

Responsibilities

Represent the Company as being a hands-on person as it relates to parts and service.
Establish and maintain strong, professional relationships with customers and manufacturers.
Provide customer support through OEM and third-party parts and service solutions.
Provide detailed equipment repair proposals to meet customers’ specific requirements.
Assist in evaluating used equipment to help evaluate customer needs.
Act as a technical resource to sales professionals by providing deeper understanding of product workings or applications, as well as product limitations and non-traditional product usage.
Report regularly and make recommendations as to how to improve products in order to see continued product improvements.
Develop and present parts and service quotations to customers.
Assist in getting new customers set up with KomTrax and VHMS.
Sell parts to equipment owners, contractors, and fleet operators.
Coordinate all service, warranty, billing, and equipment issues to the appropriate SMS manager. Main point of contact in resolving such issues.
Travel throughout assigned territory to support customer needs and provide after-sales support.