Product Support Sales Representative
About The Position
Curtis Power Solutions, a subsidiary of Indel Power Group, has an opening for a Product Support Sales Representative at our location in Charlotte, NC. This role involves seeking new opportunities for maintenance agreements, promoting strong customer relationships for renewals, and promptly responding to customer requests for proposals/estimates. The representative will communicate with appropriate personnel to assess contract terms, ensure minimum profit expectations are met, and coordinate with service personnel to satisfy obligations. All customer interactions must be professional and courteous, with issues escalated to the Service Manager when necessary. The role also includes performing site visits weekly, developing proposals, assembling supporting documentation, reviewing preventive maintenance reports for upsell opportunities, and providing status updates to stakeholders. This position requires occasional driving.
Requirements
- Professional Communication
- Sales Proposal
- Parts Quote
- Cost work sheet
- Vendor quotation.
- Credit processing/paperwork
- Trained and proficient in all systems and applications for information relevant to providing estimates and PM proposals.
- This position requires occasional driving.
Responsibilities
- Seek new opportunities for establishing new PM agreements for power generation maintenance.
- Promote & establish strong customer relationships with CPS to support PM agreement renewals.
- Promptly respond to customer requests for proposals/estimates.
- Communicate with appropriate CPS personnel in the assessment of any customer agreement/contract terms. Contracts must meet minimum profit expectations established by CPS. Deviation from minimum profit expectations must be preapproved prior to contract presentation and execution.
- Communicate with appropriate CPS personnel after successfully obtaining a PM agreement/contract and discuss the details to meet all the requirements and obligations. Regular communication is required with service personnel in order to coordinate the PM schedule and ensure that obligations are being satisfied.
- All customer interaction must be professional and courteous. Customer issues or complaints that cannot be addressed in this fashion should be forwarded to the Service Manager for resolution. Under no circumstances should the Service Sales Representative engage in unprofessional argument with the customer.
- Provide follow up communication on all proposals to properly track award status.
- Perform site visits weekly that must encompass 35% of weekly communication volume.
- Develop proposals in accordance with scope of supply.
- Assemble supporting documentation to present to CSR when a job has been awarded.
- Review preventive maintenance reports for corrective/follow up actions to promote additional services.
- Weekly review of sales call report with service manager.
- Actively monitor all current and future jobs to ensure timely delivery of the scope of supply.
- Provide status updates to all stake holders, including possible delays or change orders.
Benefits
- Excellent medical, dental, & vision coverage
- Health savings account
- Short-term/long-term disability and employee life insurance
- 401k, with matching
- Employee Assistance Program (EAP)
- Paid Annual Leave
- Eight Paid Holidays
- Employee Referral Program
- On the job paid training
- Company events and employee recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
