Product Support Sales Representative

Kirby-Smith Machinery, Inc. - Abilene, TX•Abilene, TX

1d•Onsite

About The Position

Responsible for proactively supporting key parts and service functions for all Kirby Smith Machinery product lines. The Product Support Sales Representative (PSSR) is the key point of contact for all customers in the assigned territory and is a crucial component of the company’s success.

Requirements

High School Education or Equivalent
Three (3) years of heavy equipment industry experience or in a related field
Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
Excellent communication and interpersonal skills
Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
Driving or sitting for long periods
Ability to hear, listen, see, and touch
Adheres to personal protective equipment (PPE) policy and maintains individual PPE in functional condition

Responsibilities

Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Acts as a business relationship manager by building lasting and effective relationships with all assigned customer base
Assists customers with component repair, rebuild, or replacement decisions, including but not limited to Major/Minor components, Welding fabrication and line borings, Machine inspections, and Undercarriage Management
Manages key commodity items for repair or replacement, including but not limited to Undercarriage and Tires, Ground Engaging Tools (GET), and Filters and Fluids
Enhances Preventative Maintenance (PM) business by expanding existing PM service machine base and selling cost/hour or block services
Maintains a team environment within departments by working closely with Parts & Service departments to obtain purchase orders from customers, quote on opportunities, resolve disputes, and build relationships with the customer base
Works closely with Sales departments to aid in Demos and Startups
Collaborates on sales calls in the territory
Provides all after-sale product support to customers
Delivers and completes all warranty-related documents on new machines sold
Communicates leads back and forth for machine sale opportunities as well as product support opportunities
Performs other job-related duties as assigned
Ensures consistent and reliable on-site attendance