Inside Product Support Sales Representative

Cleveland Brothers Equipment Co•Murrysville, PA

3h•Hybrid

About The Position

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for an Inside Sales Representative. This position is base plus commission with unlimited earning potential. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful sales professionals. ISR positions are designed to take an entry level salesperson and develop them into a sales professional with unlimited growth potential. We offer multiple levels of training and understanding of the products and services we offer our clients. Helping the perfect candidate to achieve their goals both professionally and personally. Our ideal candidate would be someone with a drive to win in both a solo and team sales environment. This candidate would possess basic sales skills and some industrial background (preferably in Construction, Agricultural or similar). A positive attitude coupled with a genuine desire to assist customers is a big plus.

Requirements

Demonstrated experience and knowledge of sales skills necessary to sell a premium priced product.
Ability to develop and maintain product knowledge of Caterpillar and Cleveland Brothers solutions.
Proven competence in personal disciplines, relationship skills, strategic selling, and tactical selling.
Ability to assess customer needs and evaluate customer satisfaction.
Ability to develop and maintain effective working relationships with others.
Ability to persuade and influence others.
Ability to quickly identify problems, approach work from a solutions-based focus, and develop creative solutions to complex issues.
Proven competence in oral and written communication skills.
Must be a self-starter.
Bachelor's degree in business administration or marketing, or equivalent work experience requested.
Acceptable driving record and valid driver's license required.
Must be able to communicate effectively (speak, read, comprehend, write, and speak in English).

Nice To Haves

Some industrial background (preferably in Construction, Agricultural or similar).
Minimum of 1 year industry related experience preferred.
Minimum of 1 year retail sales or other sales experience preferred.

Responsibilities

Identify, establish or re-establish and maintain contact with small- to medium-sized construction and agriculture customers to increase sales of equipment and other company solutions to retail customers in his or her geographic region.
Reach customers via multiple lines of communication to transact product support and sales business.
Focus on customers that are currently unassigned or underserved.
Proactively manage a large account base in their assigned territory with the focus on growing sales and rental of machines and attachments.
Qualify accounts, update the customer's complete account information, and begin to help these customers develop relationships with key Cleveland Brothers personnel.
Promote all aspects of the Dealership by selling machines, attachments, rentals, as well as promoting parts, service, labor, Customer Support Agreements, etc. to assigned customers and prospects.
Determine individual customer's needs and provide solutions to meet them through the needs analysis process.
Act as the primary contact from the Dealer to these customers.
Develop a strong positive relationship with customers and fellow employees.
Partner with Field Sales Representatives to schedule and conduct off-site demos and other necessary field sales functions.
Develop and qualify equipment and/or parts and service leads for larger equipment and forward them to the outside sales organization.