Product Support Sales Rep – Construction Equipment
About The Position
H.O. Penn Machinery is seeking a Product Support Sales Representative for Construction Equipment in Holtsville, NY. This role involves promoting parts and service offerings to increase market share, generating sales opportunities, and enhancing customer relationships. The representative will assist customers in achieving the lowest operating cost by suggesting repair solutions, coordinate shop repairs, and mediate disputes. Additionally, they will manage territorial developments by communicating information between the company, Caterpillar, and the customer, maintaining equipment population records, and staying knowledgeable about competitive pricing and local business trends.
Requirements
- Minimum of 3 years of related industry experience
- Experience working in an outside sales, business development, or consultative sales role
- Experience using a CRM system, and capable of learning new proprietary systems
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
- Clean and valid driver's license; regular travel throughout assigned territory is required
Nice To Haves
- Knowledge of the heavy equipment, construction, or equipment service industry highly preferred
Responsibilities
- Contribute to the Parts and Service Departments overall profitability by promoting department offerings that lead to increasing part products and service labor market shares
- Generate and submit written quotes developed from machine inspections
- Promote and utilize Caterpillar and Company merchandising programs
- Assist in the development of new Parts and Service merchandising programs
- Generate new sales opportunities by identifying new target accounts
- Assist customer in achieving the lowest operating cost by suggesting total repair solutions
- Participate/contribute to CAT Care meetings and open houses
- Perform customer training by utilizing key sales support materials
- Coordinate shop repairs with company and customer personnel
- Mediate customer and departmental disputes
- Communicate machine sales leads to the sales department
- Maintain timely equipment population records by scheduling timely customer sales calls
- Maintain knowledge of competitive pricing and offerings
- Maintain knowledge of local business projects and trends
- Submit lost sales reports
Benefits
- Medical/dental/vision insurance
- 401(k) with company match
- Holidays & competitive PTO
- Company provided laptop, cell phone, & vehicle
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
