Product Support Rep I

Gregory Poole Equipment Company•Richmond, VA

1d•Onsite

About The Position

To promote and profitably sell after-market services including, but not limited to parts, repair services, planned maintenance, total maintenance and repair, and on-site maintenance to all Lift Systems Division product users through planned customer contact within an assigned territory.

Requirements

High school graduate with a minimum of 5 years technical or sales related background; or college graduate with business or marketing degree.
Must be able to clearly communicate by telephone and in-person with customers.
Must be able to present business information on a one-on-one or group basis.
Must have energy and stamina to work extended daily hours, usually averaging 9 -10.
Valid state driving license with an acceptable/good driving record.
Ability to drive daily to various customer locations.
Must have PC exposure skills preferably with MS Outlook and Office products.

Responsibilities

Increase dealer parts and service sales volume by aggressively soliciting orders from customers and prospective customers.
Maintain adequate contact with existing customers while aggressively seeking new customers.
Secure or submit accurate service repair estimate requests to management for pricing and present all quotes and estimates to customers.
Keep management informed of all product support activities occurring within assigned territories; (e.g., Call Reports).
Maintain a thorough knowledge of territory truck population, sales history, and competitive activities.
Generate or assist in the sale of new Total Maintenance and Repairs and Planned Maintenance Agreements.
Keep customers informed of product support programs offered by the Industrial Division and its venders.
Effectively utilize all available technical and sales training offered by the Industrial Division and its venders.
Maintain good customer relations.
Address customer complaints in accordance with Company Policy and advise management promptly of any situations beyond your scope of authority.
Fully utilize all promotional materials and programs to increase sales.
Maintain a professional and proper personal appearance at all times.
Properly maintain Company property.
Identify and communicate new and used sales leads to the various Divisions and Departments. Rent equipment to customers or communicate rental leads to Sales Department as appropriate.
Regularly and on time submit an accurate record of business expenses for reimbursement.
Assist the Machine Sales Department in the following: Delivery process of new equipment, Enrollment of rental equipment into the PM System by procuring necessary data, Delivery of Hand Pallet Jacks.
Assisting in the delivery and presentation of quotes prepared by the Parts and Service Operations Departments to existing customers with PM agreements and/or house accounts.
Adequate visitation of existing PM Customers and house account customer base to satisfy PAR guidelines promoting good customer relations.
Perform quarterly inventories on parts consignments as assigned by territory.
Maintain your assigned commission log with all required data being updated consistently and accurately on a monthly basis.