Product Support Sales Manager

Toromont Cat • Hamilton, ON

6d • CA$115,240 - CA$144,050 • Hybrid

About The Position

Toromont Cat is looking for a Product Support Sales Manager (PSSM) to join our Hamilton team. The PSSM is responsible for leading, developing, and managing a team of Product Support Sales Representatives (PSSRs). This role drives profitable growth across the Parts and Service business by ensuring strong sales performance, customer engagement, and operational execution. The PSSM also plays a key role in managing the region’s P&L, using financial insights to guide decisions, optimize results, and support long term business objectives.

Requirements

• College Diploma in Business and/or Engineering and/or Mechanics or Business Degree

Responsibilities

• Develops product/service sales strategy
• Provides supporting data regarding economic or strategic benefit, investment cost, risk and alternatives for parts and service
• Evaluates long-term customer potential
• Develops total solutions to be offered
• Sets price, discount range and/or profit margin for particular parts and service sales; general prices, discount range, profit margins, trade-ins and discounts
• Participates in negotiating marketing programs
• Determines parts inventory needs and pricing for new product introduction
• Forecasts estimated revenues and expenses
• Identifies performance, process and other expense problems and effectively resolves them
• Addresses concerns of internal and external customers and effectively resolves problems
• Builds and maintains long-term customer relationships
• Plans, hires and assigns resources to meet demands of the department
• Liaises with Cat district representatives and other dealerships regarding product support sales and service issues and best practices
• Networks with community, associations and client groups to develop relationships and business

Benefits

• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree