Product Support Manager (Onsite)

RTX•Medley, FL

9d•$107,500 - $204,500•Hybrid

About The Position

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. We are seeking a Product Support Manager to lead and support our Specialty Seating product line. In this role you will act as the primary liaison between customers, engineering, and production teams to ensure the successful delivery, maintenance, and customer satisfaction of our specialty seating products. This position requires a strong background in aerospace product support, leadership capabilities, and a commitment to driving innovative solutions in a fast-paced environment. This position may require occasional travel to customer sites or manufacturing facilities. This position is located onsite in Medley, FL. The role offers a hybrid work arrangement, balancing remote work with in-office collaboration.

Requirements

Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
Experience in product support, program management, or a related aerospace field
Strong knowledge of specialty seating systems or related aerospace products
Familiarity with regulatory compliance standards (FAA, EASA, etc.) and industry best practices
U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Nice To Haves

Experience with Collins Aerospace specialty seating products or similar technologies
Knowledge of aftermarket support and MRO operations
Bachelor's degree in Engineering, Business, or a related field
Proven ability to manage complex projects and customer relationships in a dynamic environment
Excellent problem-solving, analytical, and decision-making skills
Strong communication and interpersonal skills, with the ability to work effectively across diverse teams and stakeholders

Responsibilities

Serve as the primary point of contact for customers regarding specialty seating product support, providing technical expertise and ensuring superior customer satisfaction
Develop and implement comprehensive product support strategies to improve reliability, maintainability, and overall product performance
Collaborate with cross-functional teams, including engineering, manufacturing, and supply chain, to resolve technical issues and ensure timely delivery of solutions
Monitor product performance metrics and analyze data to identify areas for improvement, implementing corrective actions as necessary
Lead root cause analysis and failure investigations for product issues, coordinating with internal teams and suppliers to develop and implement corrective actions
Prepare and deliver technical presentations and reports to customers, leadership, and stakeholders
Manage customer accounts, including contract reviews, warranty claims, and aftermarket support
Stay updated on regulatory requirements, ensuring compliance with industry standards and customer specifications
Drive continuous improvement initiatives to enhance product support processes, tools, and systems

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Relocation assistance may be eligible