Engineer II, Product Support (Onsite)

RTX•Chula Vista, CA

2d•$75,800 - $144,200•Onsite

About The Position

This position is for a Project Engineer to support nacelle product on Business Jet platforms in Aftermarket Technical Services (AMTS). They will be the focal responsible for identifying in-service issues, fleet data gathering, driving root cause investigations, developing proactive fleet support containment strategies, and implementing robust corrective actions in a timely manner. This position works in a primarily onsite capacity. Relocation assistance maybe available.

Requirements

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
Experience presenting to customers (internal and external)
Experience with Root Cause Investigations
Experience leading projects (formally and informally)

Nice To Haves

Aviation Aftermarket experience
Fleet management experience

Responsibilities

Drive program and engineering to ensure Aftermarket requirements are considered via Impact Assessments and Fleet Support Plans during the development of design changes, field problem corrective actions, and quality escapes
Author and develop Service Bulletins to implement design changes in the fleet, contain field issues, or address quality escapes
Management and compliance to our Product Support Agreement requirements including tracking operational interruptions, component reliability, removals, repair development, and warranty financials
Work to effectively understand and resolve warranty disputes
Drive improvement to customer scorecards, key performance metrics, and implement and execute standard work
Develop and maintain positive customer and supplier relationships through effective communication by fostering a culture of trust, accountability, and mutual respect
Develop and enhance Maintenance Management Guidelines (MMG)
Present fleet support strategies to different audiences at the appropriate flight level
Review technical publication impacts and drive updates through project specialist

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program