Engineer II, Global Product Support

ASM•Phoenix, AZ

1d•Hybrid

About The Position

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Be the Expert Others Rely On — Advance PECVD Technology at ASM Global Product Support Engineer At ASM, our technology enables the world’s most advanced semiconductor manufacturing—and when the challenges are toughest, our experts step in. We’re seeking a Global Product Support Engineer who thrives on solving complex problems, supporting cutting‑edge tools, and making a real difference for customers and field teams worldwide. In this role, you’ll serve as the go‑to technical authority, supporting advanced PECVD systems when issues demand deep expertise beyond first‑line support. Your work will directly impact tool performance, customer confidence, and ASM’s reputation for technical excellence.

Requirements

Proven experience diagnosing and resolving complex technical issues
Minimum 2 years of experience with PECVD in semiconductor manufacturing environments
Bachelor’s degree in Engineering (Mechanical or Electrical Engineering preferred)
Strong understanding of electro‑mechanical systems and software‑driven equipment
Excellent analytical and problem‑solving skills
Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences
Strong presentation skills and comfort leading technical discussions
Willingness and ability to travel locally and internationally up to 50%
Customer‑focused mindset with the ability to remain effective in challenging, time‑critical situations

Responsibilities

Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
Act as the escalation point when standard troubleshooting paths are exhausted, delivering clear solutions under pressure
Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
Support customer installations and deliver technical training when deeper expertise is required
Engage directly with customers to resolve highly technical issues and ensure optimal system performance
Travel globally (up to 50%) to support field operations, customer sites, and critical escalations