Product Support Manager

CACI•Sterling, VA

15h•Onsite

About The Position

The Product Support Manager (PSM) will be responsible for overseeing the logistics and sustainment activities for assigned defense systems within the Department of War. This is not an Agile Product Owner/Manager role. This role requires a comprehensive understanding of Integrated Product Support (IPS) elements, life cycle management, and the Adaptive Acquisition Framework (AAF). The PSM will ensure that all logistics and sustainment efforts align with DoD regulations, policies, and strategic objectives.

Requirements

Bachelor’s Degree or Higher in Engineering, Logistics, or Management-Related Field.
Minimum of ten years of experience in operations and sustainment (O&S) within the DoD or a comparable environment.
Minimum of five years of experience in Integrated Product Support (IPS) management.
Proven experience in life cycle management of defense systems.
Active Top Secret (TS) clearance
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in logistics management software and tools.
Ability to work in a fast-paced, dynamic environment.

Nice To Haves

Advanced degree preferred.
Active Project Management Professional (PMP) certification preferred.
Certification in Logistics or Supply Chain Management is a plus.
Experience with satellite communication equipment or IC equipment sustainment.
Experience in developing logistics products in accordance with all IPS elements.
In-depth knowledge of DoD acquisition processes and regulations.
Experience with the Adaptive Acquisition Framework

Responsibilities

Develop and implement IPS strategies that encompass all elements including product support management, design interface, sustaining engineering, supply support, maintenance planning and management, packaging, handling, storage, and transportation, technical data, support equipment, training and training support, manpower and personnel, facilities and infrastructure, and computer resources.
Facilitate the overall life cycle management of system reliability, availability, maintainability, supportability, and life-cycle cost (LCC).
Ensure compliance with DoDI 5000.91, Product Support Management for the Adaptive Acquisition Framework.
Oversee the development and execution of sustainment plans, including the Contractor Lifecycle Sustainment Plan (CLSP), Reliability, Availability, Maintainability, and Testability (RAM-T) Plan and Reports, Diminishing Manufacturing Sources and Material Shortages (DMSMS) Health Analysis Report, and DMSMS/Obsolescence Alert Notices.
Establish and monitor performance metrics to ensure that Service Level Agreements (SLAs) are met or exceeded.
Prepare and present regular reports on logistics performance, trends, and improvements to senior management and stakeholders.
Collaborate with internal and external stakeholders, including government agencies, contractors, and end-users, to ensure seamless logistics and sustainment operations.
Serve as the primary point of contact for logistics-related issues and concerns.
Identify opportunities for process improvement and cost reduction within the logistics and sustainment framework.
Implement best practices and innovative solutions to enhance operational efficiency and effectiveness.