Product Support Engineer

Advantest•Lake Forest, CA

3d•Onsite

About The Position

Advantest Test Solutions (ATS), a subsidiary of Advantest America located in Lake Forest, CA, is seeking a Product Support Engineer. ATS is a leading provider of massively parallel electronic test systems for the semiconductor industry. The Product Support Engineer will serve as the resident product specialist within the Product Support organization, ensuring technical resolution of equipment field issues and acting as a technical resource for both internal and external customers. This role requires individuals with strong analytical and communication skills who are looking for career growth opportunities. Willingness and ability to travel overseas is mandatory.

Requirements

Bachelor's degree in Electrical or Mechanical Engineering or equivalent experience.
Minimum of 5+ years of related work experience or a master’s degree.
Must possess excellent analytical skills.
Proficient with Mechanical Assembly, Electrical wiring, and Troubleshooting.
Strong technical experience with test and measurement equipment, electrical or automation systems.
In depth knowledge of industrial computer systems, network architectures, and the demonstrated the ability to diagnose and rectify anomalies in these systems.
Domestic and International business travel is a requirement of this position, as needed to support the customer (10% - 60%) and depending on the equipment support schedule. This could mean short notice and long periods at a time.
This is an on-site role in our Lake Forest, CA office.
Fluency in an international language, Mandarin/Korean are

Responsibilities

Applies established standards, processes, procedures to provide support services for ATS’ line of Test Systems.
Serves as technical liaison for customers, suppliers, application users and other technical and support personnel.
Regularly monitors field performance activity and develops analytics commensurate with business needs.
Mentors and supports Field Service Group personnel as required with a focus on maximizing their abilities and work environment.
Able to troubleshoot and define diagnostic parameters to programmatically determine root cause.
Travel to customer locations to perform technical functions including repair, troubleshooting and system installation, as required. Author incident reports as needed commensurate with technical repairs.
Develop end user documentation in support of application of products.
Develop and provide technical training to internal staff members including on-site field service engineers.
Write and execute test plans for system level component diagnostics.
Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
Effectively incorporate field data from customers into prioritization of work.
Manage project assignments with a focus on delivering high caliber results in a timely fashion.
Maintain an understanding of high priority engineering projects; be prepared to contribute as needed to priority projects.
Perform other duties as assigned.