Product Support Engineer

TTM Technologies • Syracuse, NY

5d • $58,857 - $98,095

About The Position

The Product Support Engineer oversees technical, production, and cost-reduction issues for production and legacy programs. The role provides extensive support to product engineering, project management engineering, test engineering, quality engineering, and final assembly, while providing leadership to help meet production goals such as on-time delivery and cost and scrap reduction.

The engineer supports redesign efforts, correlates expected performance with test results, analyzes and presents data, and helps evaluate new designs and prototypes before release. The role leads evaluation of production test issues, root-cause analysis, corrective actions, and improvement of test plans. It also reviews product-line production and test issues to mitigate problems and share lessons learned for design guidelines and standards.

The position works with engineering, manufacturing, process engineering, and quality teams to maintain product quality and reliability and develop long-term plans. It also provides training and guidance to interns, co-ops, and technicians; supports junior engineers; manages assigned projects and schedules; and takes ownership of internal and external customer issues. The employee must comply with company policies and programs, including safety, security, ISO, EEO, OSHA, the Code of Ethics and Business Conduct, and export-control requirements.

Requirements

• Bachelor's degree in Electrical Engineering.
• At least 2 years of relevant experience.
• Prior experience with automated test setups and troubleshooting complex devices.
• Ability to design experiments, analyze data, and conduct structured problem solving.
• Strong written and verbal communication skills, including documenting technical specifications and presenting design reviews.
• Strong working knowledge of AutoCAD, HFSS, and a circuit simulation tool.
• Strong interpersonal, leadership, and time-management skills, including the ability to multitask and prioritize.
• Strong computer skills, specifically Excel, PowerPoint, and Matlab.
• Solid understanding of microwave theory, including transmission-line concepts.
• Familiarity with network analyzers, spectrum analyzers, oscilloscopes, DC supplies, and DMMs.
• Ability to interface with customers and work in a multidisciplinary team environment.
• Proficiency with at least one product line and knowledge of several others, including product function, performance drivers, and troubleshooting.
• Ability to collect, summarize, review, and analyze data and develop appropriate solutions.
• Ability to take full responsibility for assigned projects and tasks.
• Ability to comply with export-control requirements, including restrictions concerning ITAR products and related technical data, visitor authorization, shipments, and vendor approvals.

Responsibilities

• Oversee technical, production, and cost-reduction issues for production and legacy programs.
• Support product engineering, project management engineering, test engineering, quality engineering, and final assembly.
• Provide leadership in support of production goals, including on-time delivery, cost reduction, and scrap reduction.
• Provide support for redesign efforts.
• Correlate expected performance with test results, reduce data, and present results clearly and concisely.
• Understand manufacturing approaches and limitations, and support design engineering in evaluating new designs and prototypes before release.
• Work with interns, test engineering, and engineering technicians on program tasks, including test-procedure development, test-station development, and data-reduction software.
• Work independently or as part of a team and ensure project schedules are met.
• Support production using knowledge of microwave components, DUT interfaces, and basic digital electronics.
• Support junior engineers with troubleshooting efforts.
• Take ownership of internal and external customer issues and follow through to provide lasting service.
• Gather and review internal data, identify performance variation over time, and summarize findings for relevant audiences.
• Provide training and guidance to interns, co-ops, and technicians.
• Lead evaluation of production test issues, perform root-cause analysis, implement corrective actions, evaluate test data, and direct the test team.
• Monitor and improve test plans with respect to lead time and labor.
• Review production and test issues across product lines, mitigate production problems, and communicate lessons learned for design guidelines and standards.
• Help maintain product quality and reliability throughout production.
• Work with Mechanical Engineering, Manufacturing and Process Engineering, and Quality Systems Engineering to develop long-term reliability and quality plans.
• Comply with and support company policies and programs regarding safety, security, ISO, EEO, OSHA, and the Code of Ethics and Business Conduct.
• Comply with TTM export-control policies and applicable laws, including ITAR, EAR, and OFAC requirements.
• Perform other related duties as assigned.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k)
• Flexible spending accounts
• Health savings accounts
• Accident benefits
• Life insurance
• Disability benefits
• Paid vacation
• Paid holidays
• An annual or quarterly company bonus may apply based on position assignment
• A shift premium may be available for some alternative-shift positions, depending on assigned shift and location

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level