Product Support Engineer
About The Position
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Do you enjoy solving challenging problems to meet diverse customer needs? Then the Product Support Engineer role is for you! Join our Airside Product Support team where you will enable the sales of Airside products through cross-functional knowledge sharing, complex problem-solving, and innovative decision making. These products include: • Performance Climate Changer® air handlers • Terminal Devices (UniTrane® fan coil, unit ventilators, blower coil air handlers, and unit heaters) • VariTrane™ variable-air-volume units Serving as an advisor to our sales teams, you play a critical role in offering the right mix of products, systems, solutions, and competitive intelligence tools to drive the growth of the Airside business. As a Product Support team member, you will provide timely and knowledgeable phone/email support to the Field Sales Organization in North America with a focus on Airside products. This exciting, collaborative role will be working in Columbia, SC or Lexington, KY with an in-person team at least 3 days a week.
Requirements
- Bachelor’s degree in engineering or another related technical field.
- One to two years of experience within industrial or manufacturing sector preferred. Experience could include product management, engineering, marketing/sales, field support, or manufacturing operations. It would also include any technical internships.
- Tactful and assertive leadership skills to effectively interact with the field (account managers, sales assistants, customers).
- Effective and clear decision-maker in time sensitive situations.
- Ability to recognize developing situations to react and diffuse potential problems. Serve as a mediator between internal/external organizations and within the internal organization.
- Solid organization skills and flexibility to handle a variety of tasks and projects.
- Ability to travel up to 10%
Nice To Haves
- Knowledge of HVAC, or similar products, is beneficial but not required. Product training will be provided as part of onboarding process.
Responsibilities
- Actively engage and serve as a trusted partner with Trane account managers and Airside Product Growth Team (PGT).
- Serve as a subject matter expert through technical and application knowledge of Airside products. Continually advance this knowledge through personal development goals.
- Collaborate with internal or external customers in the areas of, but not limited to: Technical Airside equipment understanding and systems application, Customer specification, bill of materials review, and pricing questions, Non-selectable and design special options.
- Respond to internal product support requests via email and phone using the Zendesk platform.
- Support testing and improvement of our equipment selection system, Trane Select Assist.
- Engage in customer visit process at Columbia facility including direct support or host duties for assigned visits.
- Partner with Sr. Product Support Team Members and Product Management team to deliver sales channel training during structured training programs, in support of Airside strategies, and in conjunction with sales office requests.
- Provide voice of customer to support Airside portfolio strategies including new product development (NPD), top line margin expansion (TLME), and Value Analysis/ Value Engineering (VAVE) projects.
- Support commercialization efforts for new or modified product launches as needed.
- Leverage Lean thinking and project management skills to support team continuous improvement journey. This includes participation in Managing for Weekly Improvement (MWIs) performance reviews and strategic problem solving.
- Learn about our product management strategies and operational frameworks establishing a strong foundation for career growth into diverse areas including product management, operations, or engineering.
Benefits
- Health insurance
- Holistic wellness programs that include generous incentives
- Fertility coverage
- Adoption/surrogacy assistance
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
- Paid time off, including in support of volunteer and parental leave needs
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
- Up to 15 vacation days
- Paid holidays
- Sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
