Product Support Engineer

ANDRITZ AG•Lancaster, OH

About The Position

The Product Support Engineer provides mechanical engineering and technical product support for Diamond Power boiler cleaning equipment, replacement parts, and legacy product lines. The role serves as a technical resource for Engineering, Sales, Field Service, Operations, Supply Chain, Project Management, customers, and other stakeholders in resolving product, application, manufacturing, field, and replacement-part issues. The position combines hands-on mechanical design, product support, technical investigation, legacy-product engineering, and continuous product improvement. The engineer evaluates existing designs, solves product problems, creates and modifies designs and drawings, qualifies replacement components, and improves product cost, reliability, manufacturability, and standardization. Initially, the engineer works with experienced Product Support Engineering personnel to develop product knowledge and familiarity with legacy equipment. With experience, the engineer assumes increasing technical ownership of assigned products and components, progressing toward Subject Matter Expert and/or Cognizant Engineer responsibility.

Requirements

Bachelor of Science in Mechanical Engineering is preferred; candidates with a closely related engineering discipline may be considered based on relevant mechanical design and product-engineering experience.
5–10 years of relevant engineering experience is preferred, particularly in mechanical design, product engineering, manufacturing engineering, equipment engineering, or technical product support.
Mechanical product design and development.
Engineering drawing creation, interpretation, checking, and revision.
CAD systems.
Engineering calculations and mechanical/stress analysis.
Machine design principles.
Fits, tolerances, and GD&T.
Material selection.
Knowledge of bearings, seals, shafts, fasteners, and other mechanical components.
Experience or knowledge involving machined components and fabricated/welded assemblies.
Design for manufacturability.
Failure investigation and root-cause problem solving.
Product cost reduction and value engineering.
Component standardization and rationalization.
Supplier technical evaluation and component qualification.

Nice To Haves

Experience supporting mechanical equipment or products through their full life cycle, including design, manufacturing, field service, replacement parts, and product improvement.
Experience with industrial equipment, machinery, mechanical power transmission, fabricated equipment, or similar engineered products.
Previous experience with boiler cleaning equipment, sootblowers, or power-generation equipment is not required.

Responsibilities

Provide mechanical engineering and technical product support to internal organizations in support of Diamond Power equipment and customers.
Investigate product, field, manufacturing, and replacement-part issues using engineering drawings, historical design information, operating requirements, field information, calculations, and mechanical-engineering principles.
Create, modify, review, and check engineering drawings and designs, working with Design/Drafting personnel on new designs and changes to existing products.
Apply mechanical design and engineering analysis to new and existing products, including evaluation of loads, stresses, fits and tolerances, materials, bearings, seals, mechanical components, and fabricated or machined assemblies.
Research historical drawings, bills of material, specifications, previous designs, and application information to support legacy equipment and identify replacement parts and engineering solutions.
Evaluate replacement and alternate components arising from obsolescence, availability, quality, or supply-chain issues; review supplier technical information and assess suitability for the application.
Work with suppliers to resolve technical questions, establish engineering requirements, review proposed products, and qualify alternative components and sources.
Identify and drive cost-reduction opportunities through product simplification, component standardization, substitutions, improved manufacturability, and updates to legacy designs and engineering standards.
Reassess legacy designs and established practices using current engineering methods, analysis, manufacturing knowledge, and engineering judgment.
Support failure investigations and field issues by reviewing equipment configuration, operating information, drawings, photographs, inspection findings, and available history; determine potential causes and recommend corrective actions.
Prepare and coordinate Design Change Requests, including technical documentation, drawing changes, review, approval routing, tracking, and release.
Prepare and administer Engineering Publication Releases and support development, revision, approval, and release of engineering specifications and other controlled documents.
Review engineering specifications, standards, and product requirements and recommend updates when existing requirements no longer represent the best technical, manufacturing, or commercial solution.
Support replacement parts and legacy equipment, including identifying parts and assemblies, developing replacement solutions, and resolving drawing or configuration questions.
Participate in technical discussions with customers, suppliers, Field Service, and other internal and external stakeholders.
Develop increasing technical ownership of assigned products, components, and systems.
Develop and maintain technical documentation and engineering knowledge to improve organizational support for legacy equipment.
Perform other engineering duties as required to support product, customer, manufacturing, and business needs.