Product Support Engineer

Exegy • St. Louis, MO

1d

About The Position

Exegy is seeking a highly motivated Product Support Engineer to ensure the reliability, performance, and availability of its production systems. The role involves diagnosing critical systems, resolving incidents, and implementing preventative measures to maintain operational excellence. The engineer will collaborate with internal teams to address technical challenges and optimize production environments. The position calls for technical expertise, problem-solving skills, and a proactive mindset to minimize downtime and enhance system performance.

Requirements

• Degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
• 0–2 years of experience in production support, system administration, or a monitoring role.
• Scripting experience, such as Python or Bash, to automate monitoring and reporting tasks.
• Strong technical proficiency in Linux/Unix environments, including troubleshooting, debugging, and supporting complex production systems.
• Exceptional communication and collaboration skills to coordinate effectively with cross-functional teams.
• Ability to multitask and prioritize responsibilities.
• Ability to thrive in fast-paced day-to-day activity.
• Proven track record of exceptional performance, high productivity, and meeting deadlines.

Nice To Haves

• Experience in the financial markets domain or expertise with financial protocols.
• Working knowledge of networking fundamentals, including TCP/IP, multicast, and RDMA.

Responsibilities

• Troubleshoot, diagnose, and resolve production issues in real time while minimizing service impact.
• Resolve incidents and handle outage calls; notify internal and external stakeholders and manage resolution, communication, and follow-up.
• Collaborate with engineering teams to develop and implement monitoring tools, alert systems, and automated recovery processes.
• Analyze system logs, metrics, and trends to proactively identify potential risks or issues.
• Monitor production systems and infrastructure to ensure uptime and performance metrics are met.
• Execute software deployments, configuration changes, and system upgrades with minimal disruption.
• Drive continuous improvement by identifying opportunities for process optimization and operational efficiency.
• Provide schedule flexibility to support critical operations during major market events or periods of high volatility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level