Product Support Engineer

Delsys, Inc.•Natick, MA

3d•$60,000 - $70,000

About The Position

Delsys, a leader in advanced wearable device technology, offers an exceptional career opportunity to join our client support team. This new role will be crucial in providing technical support and assistance to our clients and partners worldwide. This role is integral to our mission of improving health outcomes by delivering cutting-edge solutions in movement sciences, engineering and neurophysiology. Join us in shaping the future of EMG technology and supporting our clients’ success.

Requirements

Bachelor’s degree in Biomedical Engineering, Kinesiology, Exercise Science or a related field.
Proven experience in a technical support role, preferably in the academic, healthcare or medical device industry.
Strong analytical skills with the ability to interpret time-series data.
Excellent communication and interpersonal skills.
Excellent problem-solving & deduction skills
Proficiency in providing software and hardware training.

Responsibilities

Maintain individual ticket queue and serve as the primary point of contact for client communication
Interpret time-series data to support clients
Identify potential hardware issues raised by clients.
Validate clients’ requests to license Delsys software.
Provide comprehensive training for clients on Delsys hardware and software.
Manage demo & loan stock, ensuring availability and functionality.
Perform software and hardware testing to ensure optimal performance.
Use technical knowledge to generate support guides and documents for customer consumption.