Product Support Engineer III

Sierra Nevada Corporation•Shalimar, FL

About The Position

The Product Support Engineer III leads technical support efforts for product and system prototypes, troubleshooting, testing, and implementing corrective actions to ensure product reliability. The role manages technical support projects and product installation, testing, and validation, and works collaboratively with engineering teams and customers to resolve technical issues and provide solutions. It also involves maintaining technical documentation, conducting customer needs assessments, and overseeing product demonstrations and training. The position is part of the Mission Solutions and Technologies (MST) business area, which provides command/control, communications, integrated ISR, force protection, and security solutions to Department of Defense, Department of Homeland Security, commercial, and international customers. The role requires a current/active Top Secret clearance with SCI eligibility and U.S. citizenship. Occasional travel may be required. Work may take place in an office or hybrid environment.

Requirements

High school diploma or GED equivalent; a higher-level relevant degree may substitute for experience.
At least 6 years of experience in a technical support or engineering role, unless substituted by a higher-level relevant degree.
Advanced troubleshooting and diagnostic skills.
Expertise in product installation and testing processes.
Hands-on experience with wireless networks, tactical communications, and personal computers.
Communication and customer interface skills.
Thorough understanding of system-level maintenance of networks and communications systems.
Current/active Top Secret U.S. security clearance with SCI eligibility.
U.S. citizenship is required because the position requires an active U.S. security clearance.

Nice To Haves

Advanced experience with prototype or concept product development.
In-depth knowledge of Aerospace and Defense industry standards and practices.
Relevant technical certifications, such as Six Sigma or Project Management Professional (PMP).
Working knowledge of operating military units and logistics.
Familiarity with networks and integration of traditional communications systems and sensors.
Ability to read schematics, use service manuals, follow test procedures, and use logical troubleshooting techniques.
Experience with Radio Frequency (RF), vehicle installation, and maintenance procedures.
Background in the Aerospace and Defense industry, Government, or U.S. Military.
Leadership experience in a military or civilian organization.

Responsibilities

Lead technical support and troubleshooting for product and system prototypes.
Manage product installation, testing, and validation processes.
Identify, diagnose, and resolve complex technical issues and defects.
Collaborate with engineering teams to develop and implement corrective actions.
Maintain comprehensive technical documentation and reports.
Conduct detailed customer needs assessments and provide technical solutions.
Oversee product demonstrations and training sessions.
Drive continuous improvement initiatives in product support and troubleshooting.