Technical Product Support Engineer III

Applied Materials • Santa Clara, CA

1d • Onsite

About The Position

Applied Materials is seeking a Technical Product Support Engineer III to provide technical support for equipment at a specific customer site. The role serves as a technical escalation focal point between the customer and the Division, supporting field personnel who diagnose, troubleshoot, repair, and debug equipment. Responsibilities include supporting system installations, fleet performance, improvement programs, upgrades, and engineering evaluations of new hardware, processes, or software both in-house and at customer sites. The engineer also develops and reviews technical documentation, reports system performance, supports field implementation, and presents information at the customer level.

The role calls for practical expertise in its discipline and working knowledge of related disciplines. It solves complex problems by analyzing multiple sources of information, works within broad guidelines, and can serve as a resource to less-experienced colleagues or lead small projects. The engineer explains complex or sensitive information and works to build consensus. The position is based in Santa Clara, California, requires travel 50% of the time, and is not relocation eligible.

Requirements

• Demonstrated conceptual and practical expertise in the relevant discipline.
• Basic knowledge of related disciplines.
• Knowledge of best practices and how the role integrates with other areas.
• Ability to solve complex problems and exercise judgment based on analysis of multiple information sources.
• Ability to explain difficult or sensitive information and build consensus.
• Ability to work within broad guidelines and policies.
• Willingness to travel 50% of the time.

Responsibilities

• Provide technical support for customer escalations, fleet performance, system installations, improvement programs, and upgrades.
• Act as the intermediary and field escalation focal point between the customer and the Division.
• Provide technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment.
• Provide Alpha Site support for installation, operation, calibration, service, and/or testing of new hardware, processes, or software designs in-house or on an engineering tool.
• Provide Beta Site support for installation, operation, calibration, service, and/or testing of new hardware, software, or processes on a customer tool.
• Initiate and review ECOs to ensure supporting data validates fixes, and follow up with communications to the field.
• Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis.
• Support GPS in generating documentation such as CENs and BKMs.
• Create and review documentation covering technical improvements, system upgrades, and support plans.
• Present information at the customer level and ensure field implementation.
• Serve as a resource for colleagues with less experience and potentially lead small projects.

Benefits

• Comprehensive benefits package
• Potential eligibility for a bonus program
• Potential eligibility for a stock award program
• Programs and support that encourage personal and professional growth and employee health and wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed