Product Support Coordinator

Tangent Technologies, LLC•Montgomery, IL

2d•Onsite

About The Position

The Product Support Coordinator ensures efficient order preparation & shipment of sample orders/replacement part requests. The position ensures an outstanding customer experience in the fulfillment process.

Requirements

Demonstrated ability to organize tasks and manage time efficiently.
Adequate knowledge of various computer software, including Outlook, CRM, Windows, and UPS software.
Effective interpersonal skills and ability to communicate across various organizational levels.
Ability to work independently and as part of a cohesive team.
High school diploma or equivalent.
Authorized to work in the US.

Nice To Haves

2-3 years of relevant experience in order fulfillment or a related field preferred.
Forklift and cut saw experience beneficial.

Responsibilities

Oversee daily sample/replacement part fulfillment, including material cutting, cleaning, labeling, packaging, and shipment.
Address & rectify open order discrepancies to ensure customers receive the intended products.
Accelerate processing of aged orders to enhance delivery speed.
Conduct cycle counting, rectify operational discrepancies, and report inventory issues to management.
Document product movements and develop reports for their functional areas.
Handle and find resolutions for escalating customer concerns.
Handle returned material inventory and undertake necessary repackaging or un-assembling.
Abide by all environmental and safety regulations.
Participate in ongoing training and development to ensure updated skills and product knowledge.
Maintain adherence to company-established order preparation and quality standards.
Participate in additional warehouse tasks as required and perform other relevant duties as assigned by the management.